Service Delivery Coordinator — Scheduling & Client Liaison

Adecco; Southend-on-Sea; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full training

Career development

Company stability

Job summary

Adecco is seeking a Service Coordinator in Southend to join our growing team. The role focuses on scheduling engineers, coordinating visits, and ensuring service delivery runs smoothly. Full training will be provided and you will work with a fast-paced team to meet client requirements.

The position is full-time and permanent, with a salary up to £28,000. You will liaise with clients and engineers, manage documentation, and support invoicing while ensuring accuracy and timely communications.

Qualifications

• Experience in administration, scheduling, coordination, planning, customer service, or operations support.

Responsibilities

• Plan and schedule engineer's workloads to maximise efficiency.
• Coordinate jobs and service visits across multiple client sites.
• Liaise with customers to arrange appointments and confirm work schedules.
• Act as a central point of contact between clients, engineers, subcontractors, and internal teams.
• Ensure all works are booked, planned, and delivered within agreed timescales.
• Monitor job progress and update internal systems with accurate information.
• Prepare and distribute relevant job documentation, permits, reports, and certificates.
• Create schedules and programmes of work for larger contracts.
• Work closely with sales and account management teams to prioritise customer requirements.
• Manage subcontractor bookings and ensure required documentation is received.
• Resolve scheduling issues and respond to customer queries professionally.
• Support invoicing processes by ensuring completed works are correctly recorded.
• Produce reports and assist with performance monitoring where required.
• Provide general administrative support to the Service Delivery team.

Skills

Administration

Scheduling

Coordination

Customer service

Planning

Tools

Microsoft Office

Database systems

Job description

Adecco is seeking a Service Coordinator in Southend to join our growing team. The role focuses on scheduling engineers, coordinating visits, and ensuring service delivery runs smoothly. Full training will be provided and you will work with a fast-paced team to meet client requirements.

The position is full-time and permanent, with a salary up to £28,000. You will liaise with clients and engineers, manage documentation, and support invoicing while ensuring accuracy and timely communications.