Construction Admin Team Lead - Hybrid & Growth Focus

Kubota in Europe; Thame; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kubota in Europe seeks a Team Leader to guide the Construction administration team from our Head Office in Thame, Oxfordshire. The role emphasizes delivering excellent customer service and ensuring strong delivery performance.

You will work with sales divisions, dealers and key accounts to maintain high service levels, inform on order status, and coordinate with third-party suppliers. A collaborative approach with internal teams is essential, along with staff development and coaching.

Responsibilities

• Day-to-day responsibility for Construction administration and customer service operations to ensure highest customer service and delivery performance.
• Collaborate with sales divisions, dealers and key accounts to provide top service and delivery performance.
• Contribute to robust communications to keep dealers informed of order status and product availability, including customer visits when needed.
• Work closely with internal departments to achieve high levels of service internally and externally.
• Assist in investigation and resolution of customer service issues as they arise.
• Respond to customer enquiries regarding availability and pricing of products as appropriate.
• Coordinate between dealer/customer orders and third-party suppliers.
• Direct, motivate and train divisional staff; conduct 1:1 coaching and performance reviews.
• Assist in staff development through 1:1s and performance reviews.

Job description

Kubota in Europe seeks a Team Leader to guide the Construction administration team from our Head Office in Thame, Oxfordshire. The role emphasizes delivering excellent customer service and ensuring strong delivery performance.

You will work with sales divisions, dealers and key accounts to maintain high service levels, inform on order status, and coordinate with third-party suppliers. A collaborative approach with internal teams is essential, along with staff development and coaching.