Team Leader - Construction

Kubota in Europe; Thame; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Kubota in Europe seeks a Team Leader to guide the Construction administration team from our Head Office in Thame, Oxfordshire. The role emphasizes delivering excellent customer service and ensuring strong delivery performance.

You will work with sales divisions, dealers and key accounts to maintain high service levels, inform on order status, and coordinate with third-party suppliers. A collaborative approach with internal teams is essential, along with staff development and coaching.

Responsibilities

• Day-to-day responsibility for Construction administration and customer service operations to ensure highest customer service and delivery performance.
• Collaborate with sales divisions, dealers and key accounts to provide top service and delivery performance.
• Contribute to robust communications to keep dealers informed of order status and product availability, including customer visits when needed.
• Work closely with internal departments to achieve high levels of service internally and externally.
• Assist in investigation and resolution of customer service issues as they arise.
• Respond to customer enquiries regarding availability and pricing of products as appropriate.
• Coordinate between dealer/customer orders and third-party suppliers.
• Direct, motivate and train divisional staff; conduct 1:1 coaching and performance reviews.
• Assist in staff development through 1:1s and performance reviews.

Job description

Lay the groundwork for tomorrow with Kubota!

Since 1890, Kubota has evolved in a unique way worldwide. With a strong will to solve problems in food, water and the environment, we have leveraged our strength as a manufacturer and a solutions provider. Spanning across 120+ countries and employing more than 50,000 people in Asia, Europe and North America, Kubota generates revenue in excess of $20 billion. From agricultural and industrial machinery, and overall water solutions, to any other living environment solution, our question, and our challenge was always the same: what can we do to meet the demands and enhance our lives for tomorrow?

Explore this exciting career opportunity and join us on the journey as we seek to be an “Essentials Innovator for Supporting Life”.

My job, Our future

We have a great opportunity for someone to join the Construction Team as Team Leader to lead and guide the administrators in their daily duties. Based in our Head Office in Thame, Oxfordshire, the hours are Monday to Friday 8.30am-5pm and we are operating a hybrid model of working of 3 days in the office and 2 days working from home.

Here are some of the key elements of the role:

• To take day to day responsibility of the Construction administration, ensuring that all Customer Service operations are conducted to ensure they provide the highest customer service in terms of general dealings with the customer and delivery performance.
• To work with the sales divisions/dealers/key accounts to ensure that the Customer Service function is providing the highest achievable service, in terms of general dealings with the customer and delivery performance.
• To contribute to a robust communication process in terms of ensuring that the dealers etc are kept fully informed of the status in relation to their orders/products which could include customer visits.
• To work closely in a collaborative way with all internal departments to ensure that the highest level of customer service is achieved both internally and externally.
• To assist with the investigation and resolution of customer service issues etc.
• Where appropriate to assist and respond to customer enquiries relating to availability and pricing of product etc.
• Co-ordination between dealer/customer orders and 3rd party suppliers
• Direct, motivate and train divisional staff as required, ensuring that they are fully trained to undertake their role.
• Assist in the development of staff through 1:1's and performance reviews.