Hybrid Operations Team Lead - Coach & Performance Driver

K3 Advisory Group; Bolton; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

KBS Corporate, the UK’s leading business sales adviser, seeks an Operations Team Leader to drive performance and develop a high‑performing team within the Operations Division. You will coach staff, set clear objectives and work with senior stakeholders to progress deals and maintain exceptional client service.

This role offers a hybrid working pattern, balancing office and home-based work while delivering results in a fast-paced environment.

Qualifications

• Experience leading or coaching teams in fast-paced environments.
• Strong focus on achieving targets and service standards.
• Ability to drive performance through coaching and development.
• Comfortable analysing performance data and using insights to improve processes.
• Proven ability to collaborate with senior stakeholders.

Responsibilities

• Lead, coach and develop a high-performing team to deliver exceptional client service.
• Conduct regular one-to-ones, performance reviews and coaching sessions.
• Set clear objectives, KPIs and behavioural expectations.
• Drive team performance to meet KPIs, service standards and commercial targets.
• Foster a culture of accountability, continuous learning and high performance.

Skills

Team Leadership

Performance Management

Coaching & Development

Stakeholder Management

Analytical Thinking

Tools

CRM software

Data dashboards

Job description

KBS Corporate, the UK’s leading business sales adviser, seeks an Operations Team Leader to drive performance and develop a high‑performing team within the Operations Division. You will coach staff, set clear objectives and work with senior stakeholders to progress deals and maintain exceptional client service.

This role offers a hybrid working pattern, balancing office and home-based work while delivering results in a fast-paced environment.