Sales Admin Team Leader - Construction

Kubota Group; Thame; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Kubota Group in Thame invites a proactive Team Leader to guide the Construction administration team, ensuring excellent customer service and on-time delivery.

Based at our Thame Head Office, this role operates a hybrid pattern: three days in the office and two days working from home, Monday to Friday 8:30am–5pm.

You will lead, train, and develop staff, coordinate dealer and customer orders, and work closely with internal teams to maintain service excellence.

Responsibilities

• Lead and supervise the construction administration team to ensure top customer service and delivery performance.
• Coordinate with sales divisions/dealers/key accounts to deliver excellent service.
• Maintain robust communication with dealers about order/product status, including customer visits when needed.
• Collaborate with internal departments to achieve high levels of customer service.
• Investigate and resolve customer service issues.
• Respond to enquiries on availability and pricing of products.
• Coordinate between dealer/customer orders and 3rd party suppliers.
• Direct, motivate and train divisional staff; support development via 1:1s and performance reviews.

Skills

Team leadership

Customer service

Communication

Staff training

Collaboration

Job description

We have a great opportunity for someone to join the Construction Team as Team Leader to lead and guide the administrators in their daily duties. Based in our Head Office in Thame, Oxfordshire, the hours are Monday to Friday 8.30am-5pm and we are operating a hybrid model of working of 3 days in the office and 2 days working from home.

Here are some of the key elements of the role:

• To take day to day responsibility of the Construction administration, ensuring that all Customer Service operations are conducted to ensure they provide the highest customer service in terms of general dealings with the customer and delivery performance.

• To work with the sales divisions/dealers/key accounts to ensure that the Customer Service function is providing the highest achievable service, in terms of general dealings with the customer and delivery performance.

• To contribute to a robust communication process in terms of ensuring that the dealers etc are kept fully informed of the status in relation to their orders/products which could include customer visits.

• To work closely in a collaborative way with all internal departments to ensure that the highest level of customer service is achieved both internally and externally.

• To assist with the investigation and resolution of customer service issues etc.

• Where appropriate to assist and respond to customer enquiries relating to availability and pricing of product etc.

• Co-ordination between dealer/customer orders and 3rd party suppliers

• Direct, motivate and train divisional staff as required, ensuring that they are fully trained to undertake their role.

• Assist in the development of staff through 1:1's and performance reviews.