Conference & Events Planner - Client-Facing, On-Site Upsell

The Celtic Collection; Ultra Pontem; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development training

Food & beverage discounts

Hotel stay discounts

Discounted leisure membership

GP virtual appointment

Wellbeing helpline

NEST pension

Staff appreciation events

Monthly awards

Job summary

The Celtic Collection at Celtic Manor Resort in Wales is seeking an enthusiastic Event Planner to coordinate conferences, exhibitions, gala dinners, and high-profile occasions. You will be the primary client contact, guiding every stage of the event journey to ensure flawless delivery on-site.

You'll manage a portfolio from handover to completion, build client relationships, produce Event Orders, coordinate site visits and tastings, and work with operational departments to maximise revenue

Qualifications

• Previous experience in event planning, event sales or conference and banqueting operations
• Excellent communication and relationship-building skills
• Strong organisational skills and exceptional attention to detail
• Experience managing multiple projects and deadlines simultaneously
• Excellent IT skills and confidence using booking, CRM or event management systems
• A passion for customer service and creating memorable experiences
• Commercial awareness and confidence identifying upselling opportunities
• A qualification in Hospitality, Events Management or a related discipline would be advantageous

Responsibilities

• Manage your own portfolio of conferences and events from handover through to completion
• Build strong relationships with clients, providing expert advice and guidance throughout the planning process
• Produce accurate Event Orders and ensure all departments are fully informed of client requirements
• Coordinate pre-event meetings, site visits, menu tastings and client showrounds
• Liaise closely with operational departments to ensure seamless event delivery
• Meet and greet clients during their event and act as their key point of contact on-site
• Manage event amendments, ensuring all relevant teams receive updated information promptly
• Monitor event revenue, deposits and contractual commitments, maintaining accurate records within Delphi
• Maximise revenue opportunities through the promotion and upselling of Resort facilities and services
• Gather client feedback, complete post-event reviews and support future business opportunities

Skills

Communication skills

Relationship-building

Organisational skills

IT skills

Upselling opportunities

Education

Hospitality/Event Management qualification

Tools

CRM systems

Event management software

Job description

The Celtic Collection at Celtic Manor Resort in Wales is seeking an enthusiastic Event Planner to coordinate conferences, exhibitions, gala dinners, and high-profile occasions. You will be the primary client contact, guiding every stage of the event journey to ensure flawless delivery on-site.

You'll manage a portfolio from handover to completion, build client relationships, produce Event Orders, coordinate site visits and tastings, and work with operational departments to maximise revenue