Conference & Events Operations Lead — Hospitality Growth

Valor Hospitality; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Supportive team

Innovation culture

Job summary

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, drive sales, manage budgets, and uphold high service standards. You'll report to the Operations Manager and General Manager, shaping guest experiences across a busy hotel environment.

This on-site role requires strong leadership, excellent communication and a strategic mindset to grow the events portfolio.

Qualifications

• Experience leading an events or hospitality team.
• Excellent communication and client-focused approach.
• Strong financial acumen with budget management experience.

Responsibilities

• Lead the events department to deliver exceptional guest experiences.
• Manage budgets, forecasts, and departmental profitability.
• Oversee stock control and payroll aligned with business needs.
• Drive service excellence and respond to guest feedback.
• Train, mentor, and appraise team performance.
• Drive sales through promotional initiatives and guest engagement.
• Ensure health, safety, food safety, and security standards.

Skills

Leadership

Communication

Financial acumen

Client focus

Job description

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, drive sales, manage budgets, and uphold high service standards. You'll report to the Operations Manager and General Manager, shaping guest experiences across a busy hotel environment.

This on-site role requires strong leadership, excellent communication and a strategic mindset to grow the events portfolio.