Conference and Events Operations Manager

Valor Hospitality; Glasgow; On-site; GBP 35,000 - 43,000; Full time

Benefits offered by this job

Career growth

Competitive salary

Supportive team

Innovation culture

Job summary

Crowne Plaza Glasgow is seeking an experienced Conference and Events Manager to lead the events department, drive sales, manage budgets, and uphold high service standards. You'll report to the Operations Manager and General Manager, shaping guest experiences across a busy hotel environment.

This on-site role requires strong leadership, excellent communication and a strategic mindset to grow the events portfolio.

Qualifications

• Experience leading an events or hospitality team.
• Excellent communication and client-focused approach.
• Strong financial acumen with budget management experience.

Responsibilities

• Lead the events department to deliver exceptional guest experiences.
• Manage budgets, forecasts, and departmental profitability.
• Oversee stock control and payroll aligned with business needs.
• Drive service excellence and respond to guest feedback.
• Train, mentor, and appraise team performance.
• Drive sales through promotional initiatives and guest engagement.
• Ensure health, safety, food safety, and security standards.

Skills

Leadership

Communication

Financial acumen

Client focus

Job description

Crowne Plaza Glasgow
£38,800 per annum / £18.65 per hour, 40 hours per week over 5 days

Do you excel in customer service and have the leadership skills to manage a dynamic team? We're looking for an experienced Conference and Events Manager to oversee our events department, ensuring high standards and memorable guest experiences every time. This role combines strategy, operations, and team development to deliver outstanding results.

About the Role

As Conference and Events Manager, you'll take ownership of the events department, leading your team to exceed service expectations while managing budgets, sales targets, and operational standards. Reporting to the Operations Manager and General Manager, you'll drive our brand values and customer-focused approach while ensuring budgeted profitability and growth.

Key Responsibilities

• Lead and manage the events department, ensuring an exceptional guest experience and a professional team image.
• Oversee budgets, financial targets, and forecasts, tracking departmental revenue, costs, and profitability.
• Ensure effective stock control and payroll management, aligning resources with business needs.
• Drive a culture of service excellence, addressing feedback, reviewing customer reports, and improving standards.
• Train, develop, and mentor your team, conducting performance reviews and fostering career growth.
• Maximise sales through promotional initiatives, departmental selling culture, and proactive engagement with guests.
• Maintain compliance with all Health and Safety, food safety, and security standards.

Qualifications

• Strong background in events or hospitality management with proven leadership experience.
• Excellent communication skills, client focus, and financial acumen.
• Flexible availability, including weekends and evenings as events demand.

Why Join Us:

• Career Growth: This position offers significant opportunities for personal and professional development in a dynamic and growing hospitality environment.
• Competitive Salary: We offer a competitive salary and benefits package, reflecting your experience and qualifications.
• Supportive Team: You will work with a passionate team that is dedicated to providing exceptional events and maintaining our status as a premier event destination.
• Innovative Culture: Our hotel prides itself on creativity and innovation in the hospitality sector, encouraging team members to bring new ideas to the forefront.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training - you can view the most popular courses on our careers pages.

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, ***, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.