Conference & Events Operations Assistant Manager

Hilton Worldwide, Inc.; London; On-site; GBP 31,000; Full time

Job summary

A leading hospitality company is seeking a Conference and Banqueting Manager at their prime London location. This role involves managing operations, ensuring excellent customer service, and optimizing sales while fostering team collaboration. Attractive salary and benefits offered along with a chance for career growth.

Benefits

Free meals when on duty

Personal Development programmes

Team Member Travel Program

High street discounts

28 days holiday, increasing to 33 days

Qualifications

• Strong knowledge of hotel and leisure service sector is required.
• Exceptional leadership skills necessary to create a winning team.
• Experience in Conference and Banquets preferred.

Responsibilities

• Assist in managing all Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Evaluate guest satisfaction levels with emphasis on improvement.

Skills

Customer service

Leadership

Communication

Knowledge of hotel/leisure/service sector

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

• Salary up to £31,000 per year plus service charge and tips
• Free and healthymealswhen on duty
• Grow your Career!
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusiveTeam Member’s areas

What will I be doing?

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of F&B and C&E settings
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Assist other departments wherever necessary

What are we looking for?

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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