Savings Operations Associate

Tembo; London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Tembo seeks a Savings Operations Associate to support the operations of their savings platform. This role involves overseeing fund movements, managing transactions, and enhancing operational efficiency within a collaborative environment. Ideal candidates will have a strong attention to detail and experience in the financial services sector, particularly in savings products.

Qualifications

• Experience in operations in financial services or fintech, ideally with savings or ISAs.
• Organised, reliable, and diligent regarding processes and controls.
• Ability to work confidently with numbers and spreadsheets.

Responsibilities

• Initiating and monitoring fund movements to ensure compliance.
• Managing customer transactions and supporting reconciliation tasks.
• Collaborating to improve and define operational processes.

Skills

Attention to detail

Operational processes understanding

Process improvement

Proactivity

Numerical confidence

Job description

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We’re on a mission to help a new generation build their financial future - starting with homeownership. Our platform combines market-leading savings products, like the Lifetime ISA, with innovative mortgage solutions to help first-time buyers and homeowners make smarter financial decisions. Now, we're looking for a Savings Operations Associate to help us run the engine room of our savings platform.

What you’ll be doing:

As a key member of our Savings Operations team, you’ll help us run a smooth and compliant operation behind the scenes of our ISA products.

Your responsibilities will include:

Money movement & instructions: Initiating and monitoring the movement of funds into and out of our platform, ensuring speed, accuracy and full compliance.

Processing customer transactions: Managing deposits, transfers in/out, and interest payments within our savings products, particularly Lifetime ISAs and Cash ISAs.

Reconciliation & balancing: Supporting daily and monthly reconciliations of our savings book, working closely with our finance and compliance teams.

Contribution & Direct Debit runs: Coordinating direct debit schedules and ensuring accurate money allocation in partnership with our Lifetime ISA administrator.

Process improvement: Collaborating with the Product and Operations teams to refine existing processes and define new ones, helping us scale efficiently and reduce manual work.

Job Description

We’re on a mission to help a new generation build their financial future - starting with homeownership. Our platform combines market-leading savings products, like the Lifetime ISA, with innovative mortgage solutions to help first-time buyers and homeowners make smarter financial decisions. Now, we're looking for a Savings Operations Associate to help us run the engine room of our savings platform.

What you’ll be doing:

As a key member of our Savings Operations team, you’ll help us run a smooth and compliant operation behind the scenes of our ISA products.

Your responsibilities will include:

• Money movement & instructions: Initiating and monitoring the movement of funds into and out of our platform, ensuring speed, accuracy and full compliance.

• Processing customer transactions: Managing deposits, transfers in/out, and interest payments within our savings products, particularly Lifetime ISAs and Cash ISAs.

• Reconciliation & balancing: Supporting daily and monthly reconciliations of our savings book, working closely with our finance and compliance teams.

• Contribution & Direct Debit runs: Coordinating direct debit schedules and ensuring accurate money allocation in partnership with our Lifetime ISA administrator.

• Process improvement: Collaborating with the Product and Operations teams to refine existing processes and define new ones, helping us scale efficiently and reduce manual work.

Qualifications

About you:

We’re looking for someone with strong attention to detail, a good understanding of operational processes in financial services, and an appetite to improve how things are done.

You’ll thrive in this role if you:

• Have experience working in operations in a financial services or fintech environment, ideally with exposure to savings, ISAs, or payments.

• Are highly organised, reliable and diligent about following processes and controls.

• Are confident working with numbers and using spreadsheets to check balances and support reconciliation tasks.

• Are proactive and comfortable working cross-functionally with product, engineering and external partners.

• Enjoy spotting inefficiencies and proposing improvements that save time and reduce risk.

Bonus points if you:

• Have experience working with a Lifetime ISA manager or administrator.

• Understand ISA regulations or have worked with regulated savings products.

• Have been involved in the implementation or upgrade of back-office financial operations systems.

Additional Information

Location: Hybrid, with an office in Central London (typically once a week in the office).