People Operations Assistant

Peabody; Basildon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Peabody is seeking a People Operations Assistant in Basildon to offer vital support via email and phone. This role involves managing the colleague lifecycle, providing a high-quality service, and building enduring relationships across the business. Candidates should be organized, detail-oriented, and possess strong problem-solving skills, while enjoying the flexibility of a hybrid work environment.

Benefits

Two paid volunteering days annually

Flexible benefits scheme including family-friendly benefits

4x salary life assurance

Up to 10% pension contribution

Opportunities for skill development

Qualifications

• Successful candidates will be highly organized and detail-oriented.
• Must be adaptable, flexible, and capable of multitasking.
• Independent with good initiative and judgment.

Responsibilities

• Manage team queries and provide accurate customer service.
• Perform data entry and maintain data integrity.
• Collaborate with People Advisors and Operations Manager.

Skills

Highly organized

Self-motivated

Adaptable

Detail-oriented

Independent

Job description

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Your typical day could start with checking the team’s inbox for any queries or issues that need resolving, escalating or forwarding to the appropriate team. Then you might update key stakeholders on the status of tasks, always providing a high-quality service. You might also carry out data entry and data maintenance in our people systems, ensuring data integrity and utilising the system’s full capabilities, or review a colleague’s DBS application to ensure prompt processing.

As a People Operations Assistant, you’ll be the first point of contact for People Operations support via email and phone. You’ll establish and maintain strong relationships with internal colleagues, providing accurate and timely customer service, and resolving People transactions and administration queries within agreed service levels.

You’ll be responsible for managing the resolution of customer issues, working alongside People Advisors and the Operations Manager on tasks across the colleague lifecycle.

You’re a people person who likes to get things done. You’ll enjoy working collaboratively with other teams and building meaningful relationships across the business to find creative solutions. You’ll need to be in the office 2 days per week, with the remaining time working remotely.

Your role covers all aspects of the colleague lifecycle and offers exposure to all facets of People & Culture, including key projects supporting the wider business. If you’re creative in problem-solving, energized by supporting your customers, and committed to helping people flourish, we want to hear from you.

To be successful, you are:

• Highly organized and self-motivated
• Adaptable and flexible, capable of juggling multiple tasks
• Detail-oriented
• Independent, exercising good initiative and judgment

Benefits of working at Peabody include:

• Two paid volunteering days annually
• Flexible benefits scheme, including family-friendly benefits and discounts
• 4x salary life assurance
• Up to 10% pension contribution
• Opportunities for skill development and professional growth