Conference and Events Manager

Thwaites; Fareham; Hybrid; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Staff accommodation

28 days annual leave

Enhanced maternity/paternity pay

Health cash plan

Long service awards

Employee Assistance Programme

Discounted stays

Pension and life assurance

Training programmes

Apprenticeships

Supportive work environment

Job summary

Thwaites is seeking an experienced Conference and Events Manager to deliver exceptional hospitality for all conference and events guests and to ensure the efficient operation of the Conference and Events departments through staff training and development.

Your day-to-day includes managing hotel conference rooms with the nights team, ensuring smooth weddings and events, presenting function rooms, and coordinating rotas with Breakfast and Restaurant & Bars Managers while upholding health & safety

Qualifications

• Experience in a similar Conference and Events role; senior supervision or management background.
• 4* hotel experience is advantageous.
• Ability to support wider Food & Drinks departments when required.

Responsibilities

• Oversee conference room management with nights team to meet brand standards.
• Ensure exceptional hospitality for weddings and events per guest needs.
• Present and set up all function and conference rooms at all times.
• Collaborate with Breakfast Manager and Restaurant & Bars Manager to create efficient rosta.
• Ensure compliance with Health and Safety regulations.
• Coordinate with Sales to understand event requirements and attend 48-hour wedding handovers.

Skills

People management

Customer service

Event planning

Hospitality

Team leadership

Stakeholder communication

Job description

We are looking for an experienced Conference and Events Manager to provide exceptional hospitality to all of our Conference and Events guests.

You will need to ensure an efficient and effective operation of the Conference and Events operational departments through effective management and training and development of staff within the department.

Your Day to Day:

• Management of the hotel conference rooms by working with colleagues and members of the nights team to ensure brand standards are met at all times
• Providing exceptional hospitality to ensure smooth running of all weddings and events as per guest requirements
• Ensure all function rooms and conference rooms are set and presentable at all times
• Working with the Breakfast Manager and Restaurant & Bars Manager, produce an efficent rota utilizing staff to meet the business needs of the wider Food and Beverage Department.
• Ensuring all Health and safety regulations are adhered to
• Work closely with the Conference and Events sales team to understand Conference, Wedding and Event requirements, attending 48 hour meetings with wedding couples to ensure a smooth handover

Who are we looking for?

You will have worked previously in a similar Conference and Events role either as a senior supervisor, or a manager now looking to progress their career. Experience of working in a 4* Hotel would be advantaegous. You will be required to support the wider Food and Drinks departments as when required.

This is a management role and therefore you will demonstrate high levels of both self-motivation and the ability to motivate, lead and develop a team.

You will have exemplary customer service skills, good interpersonal skills, and the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. You will be passionate about working within the hospitality industry, have a strong work ethic and the ability to multi-task whilst working in a pressurised environment.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• Stream - the ability to access up to 40% of your wages as you earn them each week
• Staff accommodation available
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment