Conference & Events Manager

Harbour Hotels Group; Guildford; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Career progression

Internal promotion opportunities

Competitive salary

Hotel stay discounts

Job summary

Harbour Hotels Group is seeking a Conference & Events Manager to oversee planning, coordination and delivery of all events, ensuring standards of service and guest satisfaction. You will lead the Conference & Events team, ensuring profitable, efficient functions in line with Harbour Hotels standards, and coordinate with Sales, Reception, Kitchen and Management teams.

The role requires strong organisational, communication and leadership skills with a passion for delivering outstanding

Qualifications

• Previous experience operating as a Supervisor or management level within a Conference & Events, Banqueting or Hospitality environment is essential.

Responsibilities

• Managing the day-to-day operation of the Conference & Events department.
• Leading, coaching and developing the Conference & Events team to deliver exceptional guest experiences.
• Recruiting, training and inducting new team members and managing departmental staffing levels.
• Creating and managing departmental rotas in line with business demands and labour budgets.
• Allocating and overseeing departmental tasks to ensure efficient event delivery and operational excellence.
• Working closely with the Sales, Reception, Kitchen and Management teams to coordinate all event requirements.
• Proactively resolving guest feedback and ensuring customer satisfaction at every stage of the event journey.

Skills

Leadership

Communication

Attention to detail

Team building

Job description

As Conference & Events Manager, you will be responsible for ensuring the smooth planning, coordination and delivery of all events, consistently exceeding guest expectations and maintaining the highest standards of service. You will lead, motivate and develop the Conference & Events team, ensuring all functions are delivered efficiently, profitably and in line with Harbour Hotels standards.,

• Managing the day-to-day operation of the Conference & Events department.
• Leading, coaching and developing the Conference & Events team to deliver exceptional guest experiences.
• Recruiting, training and inducting new team members and managing departmental staffing levels.
• Creating and managing departmental rotas in line with business demands and labour budgets.
• Allocating and overseeing departmental tasks to ensure efficient event delivery and operational excellence.
• Working closely with the Sales, Reception, Kitchen and Management teams to coordinate all event requirements.
• Monitoring service standards and ensuring compliance with health, safety and licensing regulations.
• Managing departmental budgets, stock control and labour costs.
• Conducting regular team briefings, performance reviews and training sessions.
• Proactively resolving guest feedback and ensuring customer satisfaction at every stage of the event journey.

The successful candidate will be highly organised, possess excellent communication and leadership skills, have exceptional attention to detail and demonstrate a passion for delivering outstanding hospitality. Previous experience operating as a Supervisor or management level within a Conference & Events, Banqueting or Hospitality environment is essential.

What’s in it for you….

At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant and enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew

• Excellent progression opportunities within the Harbour Hotels Group
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on-the-job training and development with opportunities for internal promotion across our properties
• Hotel stay and Food & Beverage discounts across the Harbour Hotels Group
• Access to an exciting benefits and discount platform
• Employee Assistance Programme
• Stylish boutique uniform specially designed for Harbour Hotels
• Meals included whilst on duty