Guest Experience Host & Local Concierge

Vertiq Hospitality Partners B.V.; Greater London; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Complimentary dry-cleaned uniform

Free meals on duty

Medical Cash Plan

Discounted hotel and F&B rates

Enhanced Family-Friendly Policy

Job summary

Bankside Hotel in London is seeking a personable HotelHost to welcome guests at the Front of House and act as a local area guru for Tate Modern and nearby venues.

You will maximise revenue from outlets, supervise reception in the absence of senior staff, and ensure smooth check-in/check-out while maintaining Marriott brand standards. A friendly, proactive attitude helps guests feel valued.

Qualifications

• A proven track record as a receptionist, with a good knowledge of Opera or similar PMS (Beneficial)
• Good level of English, other languages are an advantage
• Microsoft Word and Excel knowledge
• Happy, friendly, and approachable personality

Responsibilities

• To be responsible for the day to day supervision of the Reception in the absence of the more senior Front Desk Management
• To be familiar with all Reception tasks and ensure smooth running of front desk
• To be fully knowledgeable in the procedure of Checking-In and Checking-Out guests to the Marriott brand standards
• To be fully conversant and to abide by the policies and procedures set in the Quality Standards
• Assist guests with luggage where necessary
• To actively participate in the upselling of rooms to maximize the departments total revenue
• To deal efficiently and courteously with any guest enquiries or complaints in a timely manner and to ensure follow-up and ensure guest satisfaction communicating any relevant issues to management
• To ensure confidentiality is maintained in all areas of the business with regards to Hotel and guest matters
• To carry out any other reasonable duties as requested by the General Manager or any other management in an efficient manner

Skills

Receptionist experience

Opera PMS knowledge

English proficiency

MS Word & Excel

Friendly personality

Tools

Opera PMS

Microsoft Office

Job description

Bankside Hotel in London is seeking a personable HotelHost to welcome guests at the Front of House and act as a local area guru for Tate Modern and nearby venues.

You will maximise revenue from outlets, supervise reception in the absence of senior staff, and ensure smooth check-in/check-out while maintaining Marriott brand standards. A friendly, proactive attitude helps guests feel valued.