Guest Services Ambassador

Jones Lang LaSalle Incorporated; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

JLL in London is seeking a welcoming Front of House/Receptionist to greet visitors, manage the lobby, and coordinate meeting room hosting across floors. The role requires standing and constant movement to attend to visitors and ensure smooth client journeys.

You will provide local area knowledge, liaise with internal teams, and maintain a professional, warm presence for VIPs and clients. Prior experience in hospitality or corporate reception is essential.

Qualifications

• Proven front of house experience in hospitality or corporate reception.
• 5-star customer service background with ability to exceed guest expectations.
• Concierge experience to anticipate needs and assist diverse visitors.

Responsibilities

• Host the main reception area and provide a warm, courteous welcome.
• Offer information about the local area and act as a concierge.
• Coordinate with PA/EA teams and guests to ensure smooth transitions.
• Assist VIPs and clients, delivering exceptional service.
• Maintain immaculate visitor spaces and report issues promptly.
• Support enquiries in person, by phone, or email with professionalism.

Skills

Front of house

Customer service

Hospitality experience

VIP handling

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We're seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution. Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

About the role:

Role is primarily hosting role requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). Role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.

Key responsibilities

• Service Excellence To ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey
• To host the main reception area energising the space and creating lasting impressions
• To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence
• Communication between team members to ensure smooth transitions throughout the building
• Liaising with PA/EA teams, clients & visitors and providing excellent customer service – creating “wow” moments when the opportunity arises
• Complimenting the Vgreet mobile reception technology with service by anticipating visitor needs, following up with clients and ensuring client expectations are met and where possible exceeded
• Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately
• Proactively deal with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Continually develop expertise of business operation and client knowledge to exceed in service delivery
• Using empowerment for problem resolution whilst enhancing visitor and client experience
• Ensure a commitment to service excellence recognised with service STARs

Minimum Requirements

• Proven front of house experience in a hospitality, corporate reception, or high-end guest services environment
• Demonstrable 5-star customer service background with a track record of exceeding guest expectations and creating memorable experiences
• Concierge experience with the ability to anticipate needs, provide local area knowledge, and deliver tailored assistance to diverse visitors
• Strong interpersonal and communication skills with the ability to remain professional, warm, and welcoming when interacting with VIPs, clients, and visitors at all levels

Location: On-site –London, GBR

Job Tags: Hiring