Resident Experience Concierge

Get Living; Greater London; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Get Living is recruiting a Resident Services Host for a 12 month Fixed Term Contract in Greater London. You will be the hub of the neighbourhood, welcoming residents and visitors, handling queries, and coordinating amenities and events to ensure a seamless, high-quality experience.

You will rely on your customer service skills and proficiency with Microsoft Office and property management tools (Yardi, RentCafe, HubSpot) to maintain smooth operations and excellent guest satisfaction.

Qualifications

• Proven track record of strong customer service experience within residential or service sectors.
• Sharp computer skills with Microsoft Office applications and systems knowledge (Yardi / RentCafe / HubSpot).

Responsibilities

• Communicate effectively with residents, visitors, colleagues, couriers, and contractors in a friendly, professional manner.
• Assist residents with queries about premises facilities and amenity reservations.
• Maintain and update amenity reservations and manage VIP events and special requests.

Skills

Customer service

Communication skills

Microsoft Office

Tools

Yardi

RentCafe

HubSpot

Job description

Get Living is recruiting a Resident Services Host for a 12 month Fixed Term Contract in Greater London. You will be the hub of the neighbourhood, welcoming residents and visitors, handling queries, and coordinating amenities and events to ensure a seamless, high-quality experience.

You will rely on your customer service skills and proficiency with Microsoft Office and property management tools (Yardi, RentCafe, HubSpot) to maintain smooth operations and excellent guest satisfaction.