Luxury Guest Concierge & Front Desk Host

Riggs D.C; Greater London; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Complimentary nights

Employee rates

Family rates

Discounts at Lore Group restaurants

Health & wellness perks

Job summary

Sea Containers London is seeking a dynamic Receptionist to deliver seamless, personalized experiences from arrival to departure. As a key lobby presence, you will be the primary contact for guests and support the Thames Suites with a complete Check-In/Check-Out experience for suite guests.

You will engage with VIPs and special occasions, coordinate pre-arrival communications, and collaborate with concierge services to curate memorable experiences in a luxury setting on the South Bank in London.

Qualifications

• Excellent verbal and written communication.
• Strong guest-focused service attitude with personalization.
• Experience delivering training to teams is essential.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Review daily arrivals to identify VIPs, repeat guests, special occasions, and preferences.
• Coordinate personalized pre-arrival communication (welcome emails, special requests, upselling experiences).
• Deliver seamless and personalized arrival experiences, recognizing returning guests by name.
• Facilitate special moments (birthdays, anniversaries, proposals, VIP gestures).
• Support concierge-style services including reservations, transportation coordination, and curated experiences.

Skills

Communication skills

Guest-centric service

Training delivery

Organizational skills

Relationship building

Market knowledge

Conflict management

Job description

Sea Containers London is seeking a dynamic Receptionist to deliver seamless, personalized experiences from arrival to departure. As a key lobby presence, you will be the primary contact for guests and support the Thames Suites with a complete Check-In/Check-Out experience for suite guests.

You will engage with VIPs and special occasions, coordinate pre-arrival communications, and collaborate with concierge services to curate memorable experiences in a luxury setting on the South Bank in London.