Concierge - Front Desk & Support for Housing Service

Sanctuary Group; Sudbury; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Online discounts

Health plans

Learning programs

Job summary

Sanctuary Supported Living in Sudbury, Suffolk, is seeking a Concierge to support people experiencing homelessness. You will be the first point of contact, build relationships, respond to emergencies, maintain security, and keep accurate notes. The role emphasizes empathy, calm communication, and a patient, community-focused approach.

The package highlights generous leave, sick pay linked to service length, and a contributory pension, with learning and development opportunities for growth.

Qualifications

• Experience in customer service or front-facing roles.
• Empathy and effective communication with diverse groups.
• Ability to respond calmly in emergencies or stressful situations.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Skills

Customer service

Communication

Calm under pressure

Job description

Sanctuary Supported Living in Sudbury, Suffolk, is seeking a Concierge to support people experiencing homelessness. You will be the first point of contact, build relationships, respond to emergencies, maintain security, and keep accurate notes. The role emphasizes empathy, calm communication, and a patient, community-focused approach.

The package highlights generous leave, sick pay linked to service length, and a contributory pension, with learning and development opportunities for growth.