Concierge

Sanctuary Group; Costessey; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Health and wellbeing support

Life insurance

Parental leave & annual leave scheme

Company-funded training

Flexible working options

Inclusive culture

Retail discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Supported Living in Costessey, Norwich, is seeking a Concierge to join our homelessness service at Cannell Court, 2A Roundwell Road. You will be the first point of contact for customers, build relationships, and respond calmly to emergencies while ensuring safety and high-quality care.

We offer generous rewards including 33 days’ annual leave pro rata, sick pay linked to service length, and a contributory pension.

Qualifications

• Not provided in ad.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Job description

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Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £12.90 per hour

Requisition: 230280

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Cannell Court , 2A Roundwell Road, Costessey, Norwich, Norfolk, NR5 0PA

£12.90 per hour

42 hours per week

Be the reason someone finds their footing

We’re proud to be recognised as the 2025 Housing with Care Employer of the Year – and we’re excited to welcome a new Concierge to our vibrant homelessness service at Cannell Court, 2A Roundwell Road, Costessey, Norwich, Norfolk, NR5 0PA.

You’ll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it’s our commitment to helping our people grow, thrive, and feel valued. We’ll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Your rewards

You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays),occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:

• Health and wellbeing support – including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements
• Enhanced pay rates for additional hours, when available

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Ready to #BeYourBest?

Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at www.sanctuary-supported-living.co.uk/jobs or follow us on socials.

Before you apply

• We can only accept applications from individuals with the right to work in the UK. Sponsorship is not available for this vacancy.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks where needed. Information provided during recruitment may be verified as part of these checks.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

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Home Care, Counseling, Healthcare, Customer Service