Community Housing Concierge — Support & Safety

Sanctuary Scotland Housing Association Limited; Lowestoft; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Discounts from retailers

Health and well-being plans

Learning and development opportunities

Job summary

Sanctuary Scotland Housing Association Limited is seeking a Bank Concierge in Lowestoft at Trafalgar House, 176 London Road North, Lowestoft, Suffolk. You’ll be the first point of contact for customer queries and support, helping people experiencing homelessness with dignity and respect.

Join a compassionate, community-focused team that prioritises people, with opportunities for training, development, and a range of benefits including discounts, health and well-being plans, and ongoing learning.

Qualifications

• Experience supporting vulnerable groups or homelessness services is beneficial.
• Strong communication and problem-solving skills.
• Ability to stay calm and professional in difficult situations.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date

Skills

Customer service

Communication

Calm under pressure

IT systems

Job description

Sanctuary Scotland Housing Association Limited is seeking a Bank Concierge in Lowestoft at Trafalgar House, 176 London Road North, Lowestoft, Suffolk. You’ll be the first point of contact for customer queries and support, helping people experiencing homelessness with dignity and respect.

Join a compassionate, community-focused team that prioritises people, with opportunities for training, development, and a range of benefits including discounts, health and well-being plans, and ongoing learning.