Bank Concierge: Serve Communities & Build Skills

Sanctuary; Lowestoft; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Health and wellbeing plans

Discounts from major retailers

Learning and development opportunities

Job summary

Sanctuary Supported Living in Lowestoft is seeking a Bank Concierge to join our homelessness service at Trafalgar House. You will be the first point of contact for customers, helping them develop life skills while maintaining a courteous and safe environment.

The role emphasizes empathy, reliability, and clear communication, with training and progression opportunities available to support your growth.

Qualifications

• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse.
• Ability to stay calm and professional under pressure.
• Strong communication skills and a friendly approach.
• Confident using IT systems.

Responsibilities

• Be the first point of contact for customer queries and support.
• Build positive relationships and help customers develop life skills.
• Respond calmly to emergencies or challenging situations.
• Ensure the service is secure and provide excellent customer care.
• Carry out health and safety checks and keep customer notes up to date.

Skills

Experience with vulnerable groups

Calm under pressure

Communication skills

IT systems proficiency

Job description

Sanctuary Supported Living in Lowestoft is seeking a Bank Concierge to join our homelessness service at Trafalgar House. You will be the first point of contact for customers, helping them develop life skills while maintaining a courteous and safe environment.

The role emphasizes empathy, reliability, and clear communication, with training and progression opportunities available to support your growth.