Workplace Manager

ISS UK Limited; Coleshill Heath; Presencial; GBP 32 000 - 46 000; Tempo integral

Resumo da oferta

ISS UK Limited is seeking a Workplace Manager to oversee the operational management of the workplace, delivering a five-star experience for end users. The role emphasizes integration of services into a cohesive, high-performing team, under the belief that People Make Places.

The ideal candidate will lead a customer-focused team, maintain SOPs, and ensure safety, security and sustainability standards are met while championing continuous improvement.

Qualificações

• Experience leading or managing a team.
• Strong customer focus with experience in a customer-facing environment.
• Experience in a workplace leadership or coordinator role.
• Excellent written and verbal communication skills.
• High level of organisational skills.
• Ability to learn and develop technical knowledge of systems and processes.
• Ability to identify opportunities for continuous improvement and change.
• Ability to work on own initiative and as part of a team.
• Motivated, committed and flexible approach to work.

Responsabilidades

• Ensure all ISS procedures, policies and standards are met, delivering a five-star workplace experience at all times.
• Manage and support the Workplace team in responding to end user and client requests, consistently exceeding expectations.
• Coordinate day-to-day operations across business areas, promoting a strong One Team ethos across integrated service lines.
• Take ownership of and maintain SOPs and new starter guides, ensuring information remains accurate and relevant.
• Ensure workplace services across all service lines are delivered in accordance with ISS standards.
• Implement catering and cleaning provisions on site, including required training.
• Support the Workplace Operations Manager in maintaining 100% compliance with safety, technical, security and sustainability standards.
• Act as an ambassador for ISS initiatives and incentives, leading workplace activities that add value for end users.

Conhecimentos

Team leadership

Customer focus

Workplace leadership

Communication skills

Organisational skills

Learning ability

Continuous improvement

Initiative

Motivation & flexibility

Descrição da oferta de emprego

We are seeking a Workplace Manager who will be responsible and accountable for all aspects of the operational management of the ISS workplace.

The successful candidate will take ownership of the safe, efficient and effective operation of the workplace while delivering a five-star experience for end users.

Job Description

We are looking for a motivated and customer-focused individual to utilise company methodologies, concepts and innovations to curate a world-class workplace experience.

This role requires the integration of services into a coherent, high-performing team while championing the core belief that People Make Places.

Key Responsibilities

• Ensure all ISS procedures, policies and standards are met, delivering a five-star workplace experience at all times.
• Manage and support the Workplace team in responding effectively to all end user and client requests, consistently exceeding expectations.
• Coordinate day-to-day operations across business areas, promoting a strong One Team ethos across integrated service lines.
• Take ownership of and maintain SOPs and new starter guides, ensuring all information remains accurate and relevant.
• Ensure workplace services across all service lines are delivered in accordance with ISS standards.
• Implement catering and cleaning provisions on site, including undertaking any required training.
• Support the Workplace Operations Manager in maintaining 100% compliance with safety, technical, security and sustainability standards.
• Act as an ambassador for ISS initiatives and incentives, while leading workplace activities that add value for end users.

Professional and Personal Competencies/Qualifications

• Previous experience leading or managing a team.
• Strong customer focus with experience in a customer-facing environment.
• Experience working within a workplace leadership or coordinator role.
• Excellent written and verbal communication skills.
• High level of organisational skills.
• Ability to learn and develop technical knowledge and understanding of organisational systems and processes.
• Ability to identify opportunities for continuous improvement and change.
• Ability to work on own initiative and as part of a team.
• Motivated, committed and flexible approach to work.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.