Concierge

Sanctuary Group; Hunstanton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Health & wellbeing support

Company-paid life insurance

Parental leave arrangements and annual

Company-funded training

Flexible working options

Exclusive retail discounts

Cycle to Work

Pension scheme

Job summary

Sanctuary Supported Living in Hunstanton, Norfolk invites applications for a customer-focused support role. You will be the first point of contact for queries, build positive relationships, and help customers develop life skills while responding calmly to emergencies and ensuring a safe, high-quality service.

The role requires experience with vulnerable groups, including those with mental-health needs or substance misuse.

Qualifications

• Experience supporting young people or vulnerable adults.
• Ability to stay calm and professional under pressure.
• Strong communication skills with a friendly approach.
• Right to work in the UK.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental‑health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Skills

First point of contact

Relationship building

Calm under pressure

Communication skills

Experience with vulnerable groups

Health & safety

Empathy

Job description

Department: Health and Social Care (Qualified and Non‑Qualified)

Operation: Sanctuary Supported Living

Location: Park Road, 14 Park Road, Hunstanton, Norfolk, PE36 5BP

Pay: £12.90 per hour

Job Segment: Counseling, Home Care, Healthcare, Customer Service

Your role

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental‑health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Your rewards

We offer a package designed to support your well‑being and growth, including:

• Health and wellbeing support – Aviva Digicare+ with virtual GP appointments, an Employee Assistance Programme, and short‑term counselling
• Company‑paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company‑funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture supported by staff networks (PRISM, Disability, Race Equality and Parent networks)
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements
• 33 days’ annual leave pro‑rata (rising to 38 days, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme

Some rewards are subject to a qualifying period or other criteria – visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre‑employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job ref: 229294

Inclusion is one of our core values. We are committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application, which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.