Concierge

Sanctuary Group; Bury St Edmunds; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Health & wellbeing

Life insurance

Parental leave

Annual leave

Training & development

Flexible working

Inclusive culture

Retail discounts

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Supported Living in the United Kingdom is seeking a Concierge to join the Grove Park homelessness service in Bury St Edmunds. You will be the first contact for customer queries, build relationships, and respond calmly to emergencies while ensuring security and high-quality care.

The role offers 42 hours per week with a salary of £12.90 per hour, plus a range of benefits and support for career development. We welcome applicants from diverse backgrounds and provide adjustments as needed.

Qualifications

• Be the first point of contact for customer queries and support.
• Build positive relationships and help customers develop life skills.
• Respond calmly to emergencies or challenging situations.
• Ensure the service is secure and provide excellent customer care.

Responsibilities

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Skills

Customer service

Communication skills

Calm under pressure

Team player

Job description

Department: Health and Social Care (Qualified and Non-Qualifie

Operation: Sanctuary Supported Living

Closing Date: .

Salary: £12.90 per hour

Requisition: 229438

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Grove Park , 71-78 Grove Park, Bury St Edmunds, Suffolk IP33 3BQ

£12.90 per hour (£25,155.00 Salary per year) Overtime Available

42 hours per week

Be the reason someone finds their footing

We're proud to be recognised as the 2025 Housing with Care Employer of the Year - and we're excited to welcome a new Concierge to our vibrant homelessness service at Grove Park, 71-78 Grove Park, Bury St Edmunds, Suffolk IP33 3BQ.

You'll be part of a compassionate, community-focused team supporting people experiencing homelessness, that puts people first – every single day. #BeYourBest is more than a hashtag – it's our commitment to helping our people grow, thrive, and feel valued. We'll support you with the tools, training, and encouragement to reach your full potential, while celebrating your individuality and the difference you make every day.

As a not-for-profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.

Your role

• Be the first point of contact for customer queries and support
• Build positive relationships and help customers develop life skills
• Respond calmly to emergencies or challenging situations
• Ensure the service is secure and provide excellent customer care
• Carry out health and safety checks and keep customer notes up to date
• Experience supporting young people or vulnerable adults, including those with mental health needs or substance misuse
• Ability to stay calm and professional under pressure
• Strong communication skills and a friendly approach

Your rewards

You deserve more than the basics. That's why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we've created a package to help you thrive:

• Health and wellbeing support - including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements and annual leave purchase scheme
• Company-funded training and ongoing career development opportunities
• Flexible working options and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts , Cycle to Work, and salary sacrifice arrangements

Some rewards are subject to a qualifying period or other criteria - visit our website for more information.

Before you apply

• We can only accept applications from individuals with the right to work in the UK.
• All roles require safeguarding and pre-employment checks, including criminal records and overseas police checks if needed; for more information, please get in touch.
• Internal candidates should apply via their internal careers account.
• We may close this advert early, so please apply as soon as possible.

Job ref: 229438

Inclusion is one of our core values . We're committed to being a diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

We work closely with the Home Office in order to prevent illegal working.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities.

Job Segment

Home Care, Counseling, Healthcare, Customer Service