Concierge

Hospitality ON; Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Competitive service charge

Meals on duty

Development programmes

Team Member Travel programme

28 days holidays

Job summary

Waldorf Astoria London – Admiralty Arch is seeking an experienced Concierge to join the pre-opening team and shape the guest experience at this landmark luxury hotel in central London. You will be the trusted ambassador for Guests and VIPs, delivering personalised assistance and expert local guidance throughout their stay.

As part of our founding team, you will uphold the highest standards of service, maintain a polished appearance, and collaborate with management to ensure a seamless stay for

Qualifications

• Experience in concierge or luxury hospitality preferred.
• Excellent verbal and written communication skills.
• Impeccable grooming and presentation.
• Ability to handle varied and unexpected situations.
• Strong knowledge of local area and attractions.

Responsibilities

• Serve as key contact for Guests and VIPs, providing personalized assistance.
• Offer information, recommendations, and bookings for city experiences, theatre, dining and travel arrangements.
• Process and deliver guest messages and correspondence.
• Coordinate luggage delivery, collection and storage with discretion.
• Maintain lobby and entrance areas in a welcoming condition.
• Support management, including in emergencies.
• Maintain a polished, professional image and a safe working environment.

Skills

Interpersonal communication

Guest service excellence

Local area knowledge

Ambassadorship

Professional appearance

Job description

This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.

Waldorf Astoria London - Admiralty Arch is seeking a Conciergeto join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Competitive salary + service charge
• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here’s what you’ll do during a typical day:

A Concierge serves as a trusted ambassador and primary point of contact for Guests and VIPs throughout their stay, delivering personalised assistance and curated local insight with discretion and professionalism.

As a Concierge, you will shape the first and lasting impressions of the hotel experience. You will engage with Guests and VIPs throughout their stay, providing expert guidance on hotel services and the local destination, while upholding the highest standards of luxury hospitality. Your responsibilities will include:

• Serving as a key point of contact for Guests, responding to enquiries efficiently, courteously, and with attention to detail
• Providing tailored information, recommendations, and booking services for a wide range of Guest requests, including city experiences, theatre tickets, dining reservations, medical services, and travel arrangements
• Accurately processing, handling, and delivering Guest messages and correspondence
• Coordinating the delivery, collection, and secure storage of Guest luggage with care and discretion
• Remaining fully informed of hotel services, daily VIP arrivals, special requests, and notable events
• Ensuring the lobby and entrance areas are maintained in an orderly, safe, and welcoming condition at all times
• Supporting Management as required, including responding calmly and effectively in emergency situations
• Consistently presenting a polished, professional image that reflects exceptional hospitality and Guest service
• Maintaining a clean, safe, and well‑organised working environment
• Adhering to all policies and procedures when operating front‑of‑house equipment and property management systems

What are we looking for?

A Concierge representing a Hilton luxury brand acts at all times in the best interest of Guests while working collaboratively with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:

• A positive, poised attitude with strong verbal and interpersonal communication skills
• A genuine commitment to delivering exceptional, personalised service
• Impeccable grooming and presentation standards
• Flexibility and composure when responding to varied and unexpected situations
• The ability to work independently with confidence, as well as collaboratively within a team
• Strong knowledge of the local area and its cultural, lifestyle, and hospitality offerings

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a Concierge role within a hotel or luxury hospitality environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.