Sales Manager

Hilton; Greater London; On-site; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel program

50% food & beverage discount

Free meals on duty

28 days holiday

ESPP 15% discount

Pension scheme

Perks at Work discounts

Mental health resources

Crisis Concierge

Career development

Job summary

Hilton Conrad London St. James is seeking to grow our group sales channel by researching, prospecting, and qualifying leads. You will nurture client accounts, develop targeted sales strategies, and lead end-to-end processes to win contracts and maximize room revenue.

The role focuses on building strong relationships across market segments, coordinating with hotel teams for bespoke proposals, and delivering outstanding hospitality experiences to guests and clients.

Qualifications

• Experience in hotel group sales.
• Ability to build and maintain client relationships.
• Proven track record in end-to-end sales processes.

Responsibilities

• Generate and convert new business: research, prospect, qualify leads to drive group sales and exceed goals.
• Build and maintain client relationships as primary contact for assigned market segments.
• Develop targeted sales strategies to capture demand and meet sales goals.
• Lead end-to-end sales process: prepare proposals, conduct site visits, negotiate terms, secure contracts.
• Manage booking details and ensure accurate entry in the sales system.

Skills

Group sales

Lead generation

Client relationships

Proposal & contracts

Negotiation

Site visits

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a

Job Description

Exceptional Hospitality Starts with You

you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – £35000 to £38000 per annum (based on experience), with opportunities to grow your career with Hilton.


• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.


• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.


• Free meals on duty – Helping you stay energized throughout your shift.


• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.


• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.


• Pension scheme – Supporting you as you plan for the future.


• High street discounts – Access a range of exclusive savings through Perks at Work.


• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).


• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.


• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.

Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Conrad London St. James

Conrad London St. James is one of Hilton’s three global luxury brands and reflects the bold, inspired and personalized service we offer our guests. The hotel is renowned for its excellent service and is in the top 5% of hotels in London and the Top 10% in the world. The hotel, located in the heart of Westminster, features 256 beautifully appointed bedrooms.

Our outlets offer team members the opportunity to be part of exciting food and drink concepts while delivering the standards of luxury service that Conrad is renowned for.

• The Blue Boar Pub, opened May 2021, which is a contemporary take on a British pub


• The Hedgerow, the hotel’s first cocktail bar, which takes inspiration from the beauty of the traditional British countryside

• Romy Gill at The Pem, a glamourous and elegant restaurant in the center of the hotel showcasing Indian cuisine using modern techniques


• The Orchard, for afternoon teas and lighter meals


• The Executive Lounge, an exclusive space dedicated to our most valued guests, providing a higher level of luxury and personalized service.


• Seven Meetings & Events Spaces, perfectly designed to host a wide range of gatherings and events, each space offers the same commitment to quality, luxury, and service excellence that define Conrad London St. James.

Responsibilities

Here's what you'll do during a typical day:

• Generate and convert new business: Research, prospect, and qualify leads through proactive outreach and database mining to drive group sales and exceed lead generation goals


• Build and maintain client relationships: Serve as the primary contact for assigned market segments, nurturing existing accounts and developing new ones to grow room revenue and overall profitability


• Develop targeted sales strategies: Analyze hotel and market trends to create and execute business plans and marketing initiatives that capture demand and meet sales goals


• Lead end-to-end sales process: Prepare proposals, conduct site visits, negotiate terms, and secure contracts tailored to client needs while maximizing revenue


• Manage booking details: Coordinate customer requirements including room, food and beverage, and meeting space, and ensure accurate and timely entry of account and reservation information in the hotel’s sales management system

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.