Night Receptionist

Hilton; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Complimentary meals on duty

Career development programmes

Corporate Responsibility initiatives

Team Member Travel Programme

Perks at Work

28 days holiday

Job summary

Hilton is seeking a Night Receptionist for Waldorf Astoria London – Admiralty Arch to join the pre-opening team for an iconic luxury hotel opening later this year.

You will deliver refined overnight front-of-house service, manage night audits with precision, and contribute to an exceptional guest experience in a world-class setting at a prestigious address near Buckingham Palace.

Qualifications

• Previous experience in a customer-focused or service-driven environment.
• Positive, calm and professional demeanor with strong communication skills.
• Commitment to delivering personalised, high-touch guest service.

Responsibilities

• Provide refined overnight front-of-house service from arrival to departure.
• Complete all night audit procedures with precision and discretion.
• Resolve guest inquiries with consistently positive outcomes.
• Deliver an exceptional overnight reception experience including check-in/out and audits.
• Keep the Night Manager informed of guest feedback and overnight operations.
• Demonstrate impeccable service standards and professional conduct at all times.
• Participate in required training and support Night Team development.
• Maintain knowledge of room categories, rates, packages, and hotel offerings.

Skills

Customer-focused environment

Excellent communication

IT systems proficiency

Overnight shift flexibility

Job description

Job Description

Waldorf Astoria London - Admiralty Arch is seeking a Night Receptionist to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

This is a unique opportunity for an experienced luxury hotelier to join the founding team and help shape the guest experience at this landmark hotel.

Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state‑of‑the‑art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once‑in‑a‑lifetime experiences in the world’s most sought‑after destinations.

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026

Proudly voted by our Team Members

A World of Rewards

• Complimentary, nourishing meals provided while on duty
• Exceptional development programmes, designed to support and accelerate your growth at every stage
• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
• High street savings through Perks at Work
• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Responsibilities

As a Night Receptionist, you will provide refined overnight front‑of‑house service, ensuring guests enjoy a seamless, secure, and distinguished experience from arrival through departure. You will also complete all night audit procedures with precision and discretion.

As a key contributor to guests’ first and lasting impressions, the Night Receptionist is expected to perform all responsibilities to the highest standards of ultra‑luxury hospitality, including:

• Resolving guest enquiries efficiently while achieving consistently positive outcomes
• Delivering an exceptional overnight reception experience, including check‑in, check‑out, and completion of all audit procedures as required
• Keeping the Night Manager and Night Reception Supervisors fully informed of guest feedback and any operational matters arising overnight
• Demonstrating impeccable service standards and professional conduct at all times
• Participating in required training and supporting the development of the Night Team
• Maintaining comprehensive knowledge of room categories, rates, packages, promotions, and hotel offerings to confidently support daily operations
• Maximising room occupancy through refined upselling techniques and promotion of hotel services and facilities
• Processing foreign currency, credit card, and cash transactions accurately and in accordance with hotel credit policies
• Operating front‑of‑house equipment and property management systems in full compliance with company policies and procedures
• Upholding all company brand and service standards
• Supporting other departments as required to ensure seamless hotel operations

What are we looking for?

Night Receptionists representing Hilton’s luxury brands consistently act in the best interests of our guests while collaborating closely with fellow Team Members. To succeed in this role, you will demonstrate the following attributes:

• Previous experience within a customer‑focused or service‑driven environment
• A positive, calm, and professional demeanour with strong communication skills
• A genuine commitment to delivering personalised, high‑touch guest service
• Impeccable grooming and presentation standards
• The ability to work independently as well as collaboratively within a team
• A competent level of IT and systems proficiency
• Flexibility and availability to work overnight shifts

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience handling cash and financial transactions
• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

Qualifications

What It Takes to Make the Stay

At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.