Housekeeping Coordinator
Hilton
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Benefits offered by this job
Job summary
Hilton's Waldorf Astoria London - Admiralty Arch seeks a Housekeeping Office Coordinator to join the pre-opening team for a luxury hotel opening later this year.
You will support the Housekeeping department with admin, records, rostering and interdepartmental coordination to deliver Forbes-standard service and guest satisfaction.
This is an exciting opportunity to help shape the guest experience at a landmark property and to grow within a globally recognised hospitality group.
Qualifications
- Excellent verbal and written communication in English.
- Strong administration and IT skills.
- Committed to high levels of customer service.
- Flexible, able to adapt to varied situations.
- Able to work under pressure.
- Luxury hospitality experience preferred.
Responsibilities
- Support the Housekeeping team to uphold Forbes service standards.
- Carry out daily administrative activities for the Housekeeping department.
- Maintain accurate housekeeping records, schedules, reports, and service systems.
- Coordinate room status updates with Front Office and other departments.
- Manage and monitor housekeeping work orders and guest requests.
- Ensure timely, confidential communications with guests and staff.
- Prepare departmental reports and meeting minutes.
- Manage office filing systems and maintain records.
- Maintain supplies of office stationery and materials.
- Support roster administration, attendance, training, and onboarding.
- Build positive working relationships to support departmental effectiveness.
Skills
Job description
Exceptional Hospitality Starts with You
As a Housekeeping Office Coordinator at Waldorf Astoria London - Admiralty Arch, you’re not just supporting the day-to-day operations of the Housekeeping department- you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Exceptional Hospitality Starts with You
As a Housekeeping Office Coordinator at Waldorf Astoria London - Admiralty Arch, you’re not just supporting the day-to-day operations of the Housekeeping department- you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Waldorf Astoria London - Admiralty Arch is seeking an Housekeeping Office Coordinator to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.
Proudly voted by our Team Members
- Complimentary, nourishing meals provided while on duty
- Exceptional development programmes, designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives
- Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days’ holiday, including bank holidays, rising to 33 days with length of service
We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience, consistently upholding the world class service standards recognised by Forbes.
As a Housekeeping Coordinator, you will be responsible for supporting the Housekeeping department to deliver an exceptional Guest and Team Member experience in full alignment with Forbes service standards and commitments.
Specifically, you will be responsible for performing the following tasks to the highest standards:
- Support the Housekeeping team to ensure all Forbes service standards and departmental objectives are consistently achieved and upheld.
- Carry out daily administrative activities for the Housekeeping department while adhering to Hilton standards, policies, and procedures.
- Maintain accurate housekeeping records, schedules, reports, and service systems to support operational excellence and exceptional guest service.
- Coordinate room status updates and liaise effectively with Front Office, Engineering, Laundry, and other departments to ensure seamless operations and guest satisfaction.
- Manage and monitor housekeeping work orders, guest requests, lost property records, and departmental correspondence.
- Ensure all communications, particularly relating to guests, team members, management, and the corporate office, are handled promptly, professionally, and confidentially.
- Prepare departmental reports, meeting minutes, and other documentation accurately and within required timelines.
- Manage office filing systems and maintain accurate departmental records in line with company procedures and compliance requirements.
- Maintain adequate supplies of office stationery and housekeeping administrative materials.
- Support roster administration, attendance records, training documentation, and team member onboarding processes as required.
- Build and maintain positive internal and external working relationships to support departmental effectiveness.
- Ensure all guest requests and housekeeping service issues are communicated and followed up in a timely manner.
- Comply with all health, safety, security, and data protection requirements.
- Report maintenance issues, damages, hazards, and defects promptly through the appropriate channels.
- Maintain a clean, organised, and professional working environment within the housekeeping office.
- Assist with special projects, audits, inventories, and other departmental initiatives as required.
- Perform any other duties assigned by the Director of Housekeeping or Assistant Executive Houskeeper management team.
As Housekeeping Office Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Excellent verbal and written communication skills in English
- Excellent administration and IT skills
- Committed to delivering a high level of customer service, both internally and externally
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Proven experience in a similar role within a luxury or ultra‑luxury environment, with a minimum of two years’ relevant experience
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company‑wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
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