Concierge

Rendall & Rittner; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A property management company in Birmingham is seeking a passionate Concierge to create a safe and positive environment for residents and guests. The successful candidate will lead by example in customer service and teamwork, while managing feedback and inquiries. Candidates must be eligible to work in the UK. This role comes with competitive pay, discretionary bonuses, and numerous perks, including a pension plan and professional attire.

Benefits

Competitive salary and bonuses

Exclusive savings on entertainment and travel

Team uniform provided

Collaborative working environment

Pension scheme

Employee Assistance Programs (EAP)

Qualifications

• Must be eligible to work in the UK without restrictions.
• Experience in customer service roles.
• Ability to handle complaints effectively.

Responsibilities

• Create a positive and safe environment for residents and guests.
• Engage and inspire team members.
• Serve as the main point of contact for queries.

Skills

Customer service expertise

Strong communication skills

Proactive problem-solving

Team collaboration

Job description

As a Concierge at Rendall & Rittner, you will:

• Passionate about creating a positive and safe environment for residents, guests, and the team.
• Expert in customer service, using this expertise to lead, engage, and inspire others.
• Proactive in seeking opportunities to drive the performance of the development.
• Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.
• Values and supports the team, building strong working relationships with residents, guests, and external contractors.
• Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.

Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.

Some developments vary.

Benefits

• Competitive Compensation: Rewarded with competitive salary and discretionary bonuses.
• Perks Galore: Exclusive savings on entertainment, travel, dining, shopping, health, and fitness.
• Professional Attire: Team uniform provided.
• Team Spirit: Collaborative work environment; relationships matter.
• Pension Plan: Secure your future with our pension scheme.
• Employee Assistance Programs (EAP): Support for family, health, financial, and work‑related matters.

Location and Working Conditions

This role will be based at an exclusive residential development in Birmingham, B1, consisting of 350 residential apartments across three blocks. The development includes a courtyard, meeting rooms, car park, and onsite gym. The successful candidate will perform some lone working.