Concessions HR Support Specialist

Harrods Limited; Greater London; Vor Ort; GBP 30.000 - 40.000; Vollzeit

Zusammenfassung

Harrods is seeking a Concessions HR Assistant to deliver administrative and HR support to concession colleagues across the business. You will act as the first point of contact for queries and ensure an excellent colleague experience.

In this fast-paced, high-volume role you will use Workday and MS Office to maintain accurate records, respond to requests, and support projects and service improvements within HR Operations.

Qualifikationen

• Previous experience in admin, HR, customer service or shared services environments.
• Strong organisational skills with ability to manage a high volume of work.
• Confidence using HR systems and Microsoft Office applications, with Workday advantageous.

Aufgaben

• Providing first-class customer service and HR support to concession colleagues across multiple HR channels.
• Managing and responding to queries through shared mailboxes and case management systems, ensuring timely resolution.
• Maintaining accurate colleague records and supporting administrative processes within HR systems, including Workday.
• Supporting reward card administration and helping deliver a seamless colleague experience.
• Contributing to service improvements, project work and team objectives while meeting key service levels and performance targets.

Kenntnisse

Customer service

HR support

Organisation

Relationship building

Tools

Workday

Microsoft Office

Jobbeschreibung

Harrods is seeking a Concessions HR Assistant to deliver administrative and HR support to concession colleagues across the business. You will act as the first point of contact for queries and ensure an excellent colleague experience.

In this fast-paced, high-volume role you will use Workday and MS Office to maintain accurate records, respond to requests, and support projects and service improvements within HR Operations.