Concessions HR Admin — Fast-Paced, High-Impact Support

HARRODS; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

Harrods is seeking a Concessions HR Assistant to provide high-quality administrative and HR support for concession colleagues. You will be the first point of contact for queries and help maintain records in HR systems, including Workday, ensuring a seamless colleague experience.

In this fast-paced role you will need strong organisational and collaboration skills, the ability to manage multiple priorities, and a proactive approach to improving service.

Qualifications

• Previous experience in administrative, HR, customer service or shared services environment.
• Strong organisational skills with ability to manage high volume work and prioritise.
• Confidence using HR systems and MS Office applications, Workday advantageous.

Responsibilities

• Providing first-class HR support to concession colleagues across multiple HR channels.
• Managing and responding to queries through shared mailboxes and case management systems.
• Maintaining accurate colleague records and supporting administrative HR processes (Workday).
• Supporting reward card administration and helping deliver a seamless colleague experience.
• Contributing to service improvements, project work and team objectives while meeting service levels.

Skills

Customer service

Organisational skills

Workday familiarity

Team collaboration

Tools

Workday

Microsoft Office

Job description

Harrods is seeking a Concessions HR Assistant to provide high-quality administrative and HR support for concession colleagues. You will be the first point of contact for queries and help maintain records in HR systems, including Workday, ensuring a seamless colleague experience.

In this fast-paced role you will need strong organisational and collaboration skills, the ability to manage multiple priorities, and a proactive approach to improving service.