Concessions HR Assistant

Harrods Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

Harrods is seeking a Concessions HR Assistant to deliver administrative and HR support to concession colleagues across the business. You will act as the first point of contact for queries and ensure an excellent colleague experience.

In this fast-paced, high-volume role you will use Workday and MS Office to maintain accurate records, respond to requests, and support projects and service improvements within HR Operations.

Qualifications

• Previous experience in admin, HR, customer service or shared services environments.
• Strong organisational skills with ability to manage a high volume of work.
• Confidence using HR systems and Microsoft Office applications, with Workday advantageous.

Responsibilities

• Providing first-class customer service and HR support to concession colleagues across multiple HR channels.
• Managing and responding to queries through shared mailboxes and case management systems, ensuring timely resolution.
• Maintaining accurate colleague records and supporting administrative processes within HR systems, including Workday.
• Supporting reward card administration and helping deliver a seamless colleague experience.
• Contributing to service improvements, project work and team objectives while meeting key service levels and performance targets.

Skills

Customer service

HR support

Organisation

Relationship building

Tools

Workday

Microsoft Office

Job description

Join a fast-paced HR team where you'll deliver outstanding support, resolve complex queries and create a seamless experience for concession colleagues across the business.

About the Role

As a Concessions HR Assistant, you'll play a key role in providing high-quality administrative and HR support to concession colleagues, acting as a first point of contact for queries and ensuring a consistently excellent customer experience.

This is a high-volume role where no two days are the same, requiring strong organisation, collaboration, and the ability to manage multiple priorities while maintaining accuracy and service excellence.

Working within a busy HR Operations environment, you'll help ensure processes run smoothly and efficiently while contributing to continuous improvements across the service.

Key responsibilities include:

• Providing first-class customer service and HR support to concession colleagues across multiple HR channels.
• Managing and responding to queries through shared mailboxes and case management systems, ensuring timely resolution.
• Maintaining accurate colleague records and supporting administrative processes within HR systems, including Workday.
• Supporting reward card administration and helping deliver a seamless colleague experience.
• Contributing to service improvements, project work and team objectives while meeting key service levels and performance targets.

About You

You thrive in a busy, customer-focused environment where delivering an outstanding service is always the priority.

You will be confident building relationships with a wide range of colleagues, responding to queries professionally and working collaboratively as part of a team to achieve shared goals.

You'll enjoy managing multiple tasks at once, remain calm under pressure, and take pride in providing accurate and efficient support.

Most importantly, you will bring a proactive mindset, a positive attitude and a genuine commitment to creating a great colleague experience.

You’ll also have:

• Previous experience in an administrative, HR, customer service or shared services environment.
• Strong organisational skills with the ability to manage a high volume of work and prioritise effectively.
• Confidence using HR systems and Microsoft Office applications, with experience of Workday being advantageous.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe.

Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You Help us make the impossible possible for our customers and we'll do something remarkable for you.

As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive.

What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information:

Time Type: Permanent Department: HR Concessions Support (Kate Orlowski)

As one of the world's most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers' expectations and the expectations of each other.

To maintain our high standards, we invest as heavily in our people as we do in our products and store.

As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees.

We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.