Field Services Technician

Zones EMEA; Greater London; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

Access to wellness programmes

Training and development opportunities

Discounts on gym memberships and travel packages

Job summary

A leading IT solutions provider in London is seeking a Field Services Technician to diagnose and repair a variety of IT equipment on-site. This role requires 3 to 5 years of relevant experience, strong troubleshooting skills, and the ability to communicate effectively with customers. The candidate must be flexible to travel and work outside of standard hours. A robust benefits package is offered, including private medical insurance and professional development opportunities.

Qualifications

• 3 to 5 years’ experience in a field-based role working with EUC & Networking Technologies.
• Experience with PC systems, related peripherals, common software, and operating systems.
• Fluent in the local language and ability to communicate at a technical level in English.

Responsibilities

• Travel to customer locations and perform troubleshooting on various IT equipment.
• Provide status updates during on-site activities and resolve incidents.
• Complete appropriate paperwork for customer acceptance.

Skills

Field-based role experience

Networking technologies knowledge

Incident troubleshooting

Customer service skills

Ability to travel

Education

Network+, CCNA, JNCIA or relevant qualifications

Tools

AV / Meeting Room Technologies

Job description

Join to apply for the Field Services Technician role at Zones EMEA

Company Overview

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain, positioned to be the IT partner you need. Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio and the highest certification levels from key partners—including Microsoft, Apple, Cisco, Lenovo, Adobe, and more—Zones has mastered the science of building digital infrastructures that change the way businesses operate, ensuring whatever they need, they can consider IT done.

Position Overview

Zones is looking for a Field Service Technician. In this position, you will remediate on‑site incidents by performing diagnostics and repairs on varied computer and audio‑visual equipment, which includes but is not limited to, End User Compute, Servers, Display Screens, Projectors and Unified Communication solutions. You will also interface with external customers to conduct an evaluation of the reported issue and, on occasions, support installation activities such as mounting screens and other devices to surfaces.

What you’ll do as the Field Service Technician

• Travel to customer locations and possess a flexible work schedule, this may require overnight stays.
• Perform troubleshooting on a variety of equipment and maintain the ability to diagnose EUC, Networking, and other IT‑related issues.
• Interact with customers on site and maintain a professional and helpful demeanor.
• Resolve incidents by replacing faulty devices or components, including device configuration.
• Provide status updates and feedback to the Field and Project Management Teams during on‑site activities.
• Initiate escalation processes and provide succinct updates as appropriate to other resources.
• Perform Pre‑Flight Checks before work commences, adhering to best practice to minimize risks.
• Complete appropriate paperwork as required for customer acceptance.
• May be responsible for operating company vehicle.
• This role requires up to 50% travel.

What You Will Bring To The Team

• Between 3 to 5 years’ experience in a field‑based role working with EUC & Networking Technologies.
• Experience with PC systems, related peripherals, common software programs and operating systems.
• Experience with Networking Fundamentals and some hands‑on experience working with Networking Technologies.
• Good incident troubleshooting and resolution skills, including documentation of root cause analysis.
• Experience working with customers is essential.
• Ability to work at a height above 3 meters when required.
• Strong interpersonal and customer service skills with the ability to navigate multiple stakeholders.
• Candidates must possess the ability and willingness to travel, which will include working off‑hours, weekends and staying overnight with prior notification.
• Fluent in the local language and the ability to communicate at a technical level in English as a minimum.
• Full driving licence.
• Must be Dutch national or have full rights to work in the Netherlands.
• Experience with AV / Meeting Room Technologies.
• Basic understanding of electrical safety.
• Network+, CCNA, JNCIA or other relevant qualifications.
• Experience in Retail Environments and EPOS.

Zones Offers a Comprehensive Benefits Package

At Zones, we’re proud to offer a comprehensive benefits package designed to support the well‑being and success of our team members. Your health is important to us, so we truly embrace hybrid working. Additional benefits include private medical insurance and access to a range of wellness programmes aimed at promoting a healthy lifestyle. We believe a healthy workforce is a productive workforce. Investing in your professional growth and development is a priority for us; our benefits package includes opportunities for training and development, as we want to support you in reaching your career goals and unlocking your full potential. In addition to the core benefits outlined above, we offer a range of additional perks and benefits to enhance your experience as a valued member of our team. These may include discounts on gym memberships, retail purchases, travel packages, and more.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.

Seniority level

Not Applicable

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting

Location

London, England, United Kingdom

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