Complex Needs Caseworker

Zel Recruitment; Greater London; On-site; GBP 32,000 - 44,000; Full time

Job summary

A recruitment agency seeks a Complex Needs Caseworker in Greater London to support women affected by domestic violence and mental health issues. The role involves conducting assessments, developing support plans, and working with multi-agency teams. Candidates should have experience in safeguarding, crisis intervention, and knowledge of domestic abuse. Qualifications may include DAPA or IDVA certification. The position offers a full-time fixed-term contract with a focus on trauma-informed care.

Qualifications

• Experience working with women affected by domestic and sexual violence.
• Experience managing risk and case management procedures.
• Ability to provide accurate reports and record information.
• Sound understanding of domestic and sexual abuse and the effects on women and children.
• Understanding of confidentiality and professional boundaries.
• Knowledge of safeguarding for adults and children.
• Ability to prioritise own work and work to deadlines; ability to provide accurate reports and record information.

Responsibilities

• Conduct Risk and Need Assessments and develop Support and Safety Plans.
• Manage support plans, delivering crisis intervention and advocacy.
• Participate in multi-agency working.
• Safeguard cases and ensure compliance with data protection.
• At all times protect the safety and security of the organisation, service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.
• Establish and maintain good working relationships with voluntary and statutory agencies including specialist substance misuse or mental health services.

Skills

Working with vulnerable people

Knowledge of safeguarding

Prioritizing work and deadlines

Knowledge of domestic and sexual abuse

Regulated environment

Risk management

Confidentiality

Safeguarding

Report writing

Time management

Education

DAPA or IDVA qualified

Extensive related experience

Job description

London Borough of Newham, England, United Kingdom

Contract: One year fixed term, full time

The Role

Complex Needs Caseworker provide support services to women affected by multiple disadvantage, who have experienced domestic and /or sexual violence and who have mental ill health, physical health issue and/or use substances problematically.

You will work with women to devise a support plan that meets their immediate practical and emotional needs and starts the process of recovery, linking women to more specialist support services where required. You will work in a trauma informed way and ideally have a background in supporting people with significant mental ill-health and or substance use issues.

Accountabilities

• Carry out Risk and Need Assessments, develop Support and Safety Plans and carry out key work with survivors
• Initiate and manage support plans that include delivery of high-quality face to face or telephone crisis intervention, information, advocacy and support, in respect to criminal and civil remedies, housing, health, welfare rights, childrens legislation and other appropriate interventions.
• Safeguard cases by referring to Social Care and MARAC where appropriate and monitoring and ensuring that duty cases sent to program managers for allocation
• Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these.
• At all times protect the safety and security of the organisation, service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.
• Establish and maintain good working relationships with voluntary and statutory agencies including specialist substance misuse or mental health services

Knowledge, Experience and Skills

• Demonstrable experience of working with vulnerable people, particularly with women affected by domestic and sexual violence
• Experience of working with women who use substances problematically and / or have poor mental health
• Experience of working in a regulated environment, managing risk and following case management procedures to meet the needs of a diverse and vulnerable client group
• Sound understanding of domestic and sexual abuse and the effects on women and children
• Understanding of confidentiality and professional boundaries
• Knowledge of safeguarding for adults and children
• Ability to prioritise own work and work to deadlinesAbility to provide accurate reports and record information

Qualifications

DAPA or IDVA qualified OR extensive related experience.