Complex Needs Support Worker (PART TIME)

The Housing Network; England; On-site; GBP 22,000 - 33,000; Part time

Benefits offered by this job

Company car & Fuel card

31 days annual leave

41 hours of training

Blue Light Card

Referral programme

Job summary

The Housing Network is seeking a dedicated Support Worker to assist adults and families experiencing homelessness in North Northants. The role focuses on building trusting relationships, creating outcome‑driven support plans and helping residents gain independence.

You will work with individuals with complex needs, including mental health and other challenges, providing trauma-informed, person‑centred support and guidance on tenancy documents and benefits.

Qualifications

• Experience supporting vulnerable adults and families experiencing homelessness.
• Ability to work with individuals with complex needs.
• Commitment to safeguarding and ethical practice.

Responsibilities

• Provide strength-based and trauma-informed support with residents.
• Conduct 1:1 support sessions and signposting to help independence.
• Manage a caseload to ensure appropriate support for residents.
• Assist residents with tenancy documents and benefits knowledge.
• Uphold safeguarding awareness and protect residents and staff.

Skills

Empathy

Trauma-informed care

Caseload management

Safeguarding

Job description

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we've learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Job Title: Support Worker (Complex Needs)

Location: North Northants

Working Hours: PART TIME 20 Hours Per Week, Can Be Flexible On Days/Hours (Could include weekends and Bank Holidays).

Salary: £29,000 Full Time Equivalent

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Support Worker, looking to join at an exciting time of growth and be part of our service in North Northants?

This is a dual role, providing support to single individual adults and families.

If you are passionate about supporting vulnerable people/families and want to help us shape and create a great service for those who need us most, this could be the role for you!

• Looking for an opportunity to use your skills, experience and commitment to transform the lives of highly vulnerable people
• Highly experienced working with adults and families facing homelessness and/or people struggling with mental-health, substance misuse, a history of offending and other complex needs

What you'll be doing

• Providing strength based and trauma informed support, building trusting relationships with residents and creating meaningful (outcome focused) support plans.
• Providing 1:1 support sessions, interventions and signposting to help residents gain independence.
• Manage a caseload of residents in an effective way to ensure all residents receive and engage with appropriate amounts and types of support for their needs.
• Support residents to understand and complete tenancy documentation, understand their benefits and identify knowledge gaps which can be added into support plans for future engagement.
• Uphold high levels of safeguarding awareness and protection for individuals, residents, colleagues and the wider community

What you'll receive

• Salary - £29,000 (FTE)
• Company Car & Fuel Card
• 31 days of annual leave
• 41 hours of training
• Blue Light Card
• Referral programme

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29. These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.

The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.

We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of "expertise by experience" and providing More than a Voice for our residents.

All job offers are subject to a DBS check (level to be advised through the hiring process) and references.

The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.

We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.