Complex Support Worker

New Forest District Council; Lyndhurst; Hybrid; GBP 23.000 - 28.000; Vollzeit

Benefits dieser Stelle

Hybrid working across sites

Local Government Pension Scheme

Employee Assistance Programme

Wellbeing and learning opportunities

Zusammenfassung

New Forest District Council is seeking a proactive Complex Support Worker to join the Homeless Team within the Housing Options Service. You will respond to enquiries about homelessness, assess needs and coordinate with partners to secure stable housing for vulnerable clients.

Experience with homelessness is not essential; we welcome motivated individuals who can work compassionately in a fast-paced environment and support customers through their housing journey, including liaison with landlords

Qualifikationen

• Strong communication and empathy when dealing with vulnerable clients.
• Ability to manage competing priorities and work under pressure.

Aufgaben

• Respond to enquiries from customers, councillors and residents regarding homelessness and rough sleeping across the district.
• Assess situations quickly to identify appropriate support and help customers move towards housing outcomes.
• Engage with Homelessness Team, landlords and partner agencies to facilitate positive housing solutions.

Jobbeschreibung

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The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

We are seeking a dynamic and problem solving person to join our Homeless Team in the Housing Options Service. This is a varied role working with vulnerable clients with complex needs in the community supporting them in resolving their homelessness and sustain a tenancy once accommodation is secured.

About the role and the team

The role sits within the Homelessness Team, working alongside another Complex Support Worker. You will respond to enquiries from customers, councillors and residents regarding homelessness and rough sleeping across the district.

We are looking for someone who can communicate confidently and compassionately with people facing complex housing issues, including mental health and substance misuse challenges. You will assess situations quickly, identify appropriate support and help customers take the next steps to resolve their homelessness.

Using your strong interpersonal skills, you will build positive and trusting relationships with customers, providing advice, support and encouragement throughout their homelessness or rough sleeping journey.

Previous homelessness experience is not essential. We are seeking a positive, motivated and resilient individual who can provide practical and reassuring support to vulnerable customers.

A key part of the role involves engaging with reported or suspected rough sleepers, gathering and recording relevant information, and working closely with the Homelessness Team, landlords and partner agencies to achieve positive housing outcomes wherever possible.

About you

If you thrive in a fast-paced environment, enjoy tackling challenging situations and take satisfaction in achieving positive outcomes for customers, this could be the role for you.

The role requires the ability to manage competing priorities, make sound decisions and remain organised under pressure.

We are looking for someone with the passion and commitment to support people with complex needs, helping them overcome barriers to housing and stability. You will be proactive and solutions-focused, using your initiative to resolve problems and working collaboratively with partner agencies to achieve the best possible outcomes for our customers.

What’sin it for you?

As part of our commitment to being a supportive and people - centred employer, we offer a range of benefits designed to help you thrive both in and outside of work:

• 24-26 days plus bank holidays, rising by an additional week’s leave after 5 years of continuous local authority service (days leave are given on our current Payscales )
• Hybrid working, with flexibility across our sites, and home working
• Local Government Pension Scheme, with the option of Additional Voluntary Contributions (AVCs)
• Employee Assistance Programme offering free 24/7 legal, financial, and personal wellbeing advice
• Employee discount scheme with savings across major supermarkets, retailers, restaurants, and leisure providers
• Cycle to Work Scheme, helping you save around 40 percent on bikes and accessories
• A values - led organisation, guided by our LEAF values (Learning, Empathy, Ambition, Fairness)
• Access to learning and development opportunities to support your growth
• A supportive, inclusive culture, where everyone is welcomed and valued

We are proud to be a Disability Confident Employer and offer a range of active staff networks, including:

• Equality, Diversity & Inclusion (EDI) Group
• LGBTQ+ Network
• Women’s Network
• Early Careers Network
• Neurodiversity Network

About us

At NFDC we recognise that every colleague - whether in operational, frontline, or office - based roles - plays a vital part in delivering high - quality services to our communities. We are committed to creating a supportive and inclusive environment where people feel valued for the work they do and the strengths they bring.

We aim to foster a culture where people feel confident to share ideas, contribute their expertise, and develop through meaningful conversations with their managers and supported learning opportunities. Whilst we have our corporate values, LEAF Learning Empathy Ambition Fairness , we understand that different teams work in different ways, and we want our values to be lived in ways that make sense locally while staying true to our shared purpose as an organisation.

We want colleagues to thrive, which is why we promote wellbeing, balance, and opportunities for learning and progression. Our values guide how we work together and how we support each other to be confident, capable, and adaptable.

Click here to see why employees think that New Forest District Council isa great placeto work: Working forNFDC

Please note: You’ll likely be aware that there is a government mandate to deliver Local Government Reorganisation (LGR) to Hampshire and the Solent region, meaning a transition into a new operating structure from an agreed future date. This transition is currently paused following a recent government announcement, but it is important that applicants understand how this may affect their employment should they be successful. You will find attached a useful LGR update sheet at top of this advert.

Please see the candidate booklet for more information about working at the Council and the job description.

If you are passionate about making a difference, committed to delivering excellent public services, and looking for a place where you can develop and continue to grow, we would be delighted to receive your application.

Foran informal chat about the role please contactVictoria Gibbs, Housing Options Manager on [e-mail] or 02380 285246.

We understand that some applicants may choose to use AI tools to assist with completing their application. Please bear in mind it’s important that your application remains an accurate and honest reflection of your own skills, experience, and achievements. Please ensure that any content generated or supported by AI truly represents you and your capabilities, as this will form the basis of our assessment throughout the recruitment process

This post requires an Enhanced DBS check to be completed. You must include details and dates of ‘spent’ convictions, cautions and reprimands and final warnings.

Closing Date: Midnight Tuesday 27 th October 2026 Interview Date :Monday 9 th November 2026