Outreach & Resettlement Worker

LLOYD'S REGISTER INTERNATIONAL; Ealing; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 days annual leave to 31 after five 

Cycle to Work scheme

Family friendly leave policies

Job summary

St Mungo’s is recruiting an Outreach and Resettlement Worker in London to support rough sleepers and vulnerably housed individuals in community settings. The role focuses on engagement, intake, and coordinated support to sustain tenancies.

The role requires flexible working hours including early mornings and evenings, and a commitment to person-centred care across multi-agency services.

Qualifications

• Experience working with vulnerable people with complex needs is desirable.
• A proactive, empathetic, and flexible approach to client support.
• Strong teamwork and communication skills.
• Ability to work independently and manage a caseload effectively.
• A full UK driving licence is essential.

Responsibilities

• Conduct early morning and late evening street outreach shifts to identify and engage with rough sleepers.
• Deliver intensive casework to clients with complex needs including mental health, substance use, and immigration issues.
• Assess clients face-to-face in community settings to develop tailored support plans.
• Develop and implement resettlement plans to help clients exit homelessness urgently and sustainably.
• Provide short/medium-term tenancy support and refer clients to longer-term services to prevent tenancy breakdown.

Skills

Empathy

Teamwork

Communication

Independent working

Driving licence

Job description

This is a Permanent, Full time vacancy that will close in 13 days at 10:00 BST.

About The Role

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?

As an Outreach and Resettlement Worker, you will play a vital role in supporting rough sleepers and vulnerably housed individuals in Ealing. Working within the community, your focus will be on identifying those in need, supporting them into accommodation, and ensuring they have the tools and support to sustain their tenancies and rebuild their lives. You will be working with multi agencies and community services to achieve a person-centred support plan.

Responsibilities

In this role you will;

Conduct early morning and late evening street outreach shifts to identify and engage with rough sleepers. Flexible working arrangements may be considered to meet business requirements as and when needed.

Deliver intensive casework to clients with complex needs including mental health, substance use, and immigration issues.

Assess clients face-to-face in community settings to develop tailored support plans.

Develop and implement resettlement plans to help clients exit homelessness urgently and sustainably.

Provide short/medium-term tenancy support and refer clients to longer-term services to prevent tenancy breakdown.

About you

As the successful candidate, you will have;

Experience working with vulnerable people with complex needs is desirable.

A proactive, empathetic, and flexible approach to client support.

Strong teamwork and communication skills.

Ability to work independently and manage a caseload effectively.

A full UK or equivalent driving licence is essential for this role.

Staff may claim a 20% pay premium for hours worked between 8pm and 8am, Monday to Friday.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Closing date: 10am on 17 September 2026

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for our clients.

Key Focus Areas

• A growing number of diversity networks including LGBTQ+, Womens Action, Lived Experience and Anti-Racist networks.
• Increasing visibility by ensuring that all interview panels across the organisation are diversely represented to ensure fair and balanced decision making during the recruitment process.
• A safe and supportive working environment championing positive action via various internal schemes such as upward mentoring and a Steps into Management programme.
• Mandatory Diversity & Inclusion training for all staff, unconscious bias training for managers, and a range of other courses such as Trans awareness and Autism Awareness.
• In recognition of the importance of transparency, we publish our employee diversity statistics and pay gap reports on our website.

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

Benefits

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years’ service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Professional Development

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

Training and Development

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

Requirements

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Terms and Conditions

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.