Senior Service Manager

LLOYD'S REGISTER INTERNATIONAL; Oxford, Reading; Hybrid; GBP 49,000 - 53,000; Full time

Benefits offered by this job

28 days annual leave

Family friendly leave

Pension scheme

Employee Assistance Programme

Cycle to Work

Job summary

St Mungo’s in Oxfordshire and Reading seeks a Senior Service Manager to lead homelessness services across Oxfordshire and Reading, including outreach, housing first and housing-led support. You will oversee operations, develop managers and strengthen partnerships with commissioners.

The role involves travel across the region, strategic leadership with the Regional Head, and opportunities for home working up to 3 days per week.

Qualifications

• Strong leadership potential and operational judgement.
• Ability to build effective relationships with stakeholders.
• Experience delivering homelessness services and related social provision.
• Experience leading teams in complex operational environments.

Responsibilities

• Provide leadership across a portfolio of homelessness services with safe, high-quality delivery.
• Support and develop managers and teams to improve client outcomes.
• Drive service development, innovation and continuous improvement.
• Build relationships with commissioners, authorities and housing providers.
• Lead on contract performance, quality assurance and financial oversight.
• Contribute to new business opportunities and tender development.
• Use data and feedback to improve services and ensure client involvement.

Skills

Leadership

Stakeholder management

Service delivery

People development

Strategic planning

Communication

Job description

Below are some of our key focus areas to improve both our candidate and colleague experience:

Want to find out more? Click here to visit our .

Equity, Diversity & Inclusion page

Empowering

Inclusive

Committed

LocationOxford and Reading

Salary£49,282 - £53,460 pa

Fixed Term Contract/Full time/37.5 hours per week

This is a Contract, Full time vacancy that will close in 11 days at 10:00 BST.

About The Role

Are you looking for an opportunity to broaden your leadership experience and help shape homelessness services across Oxfordshire and Reading?

This opportunity is offered as 12 month fixed term contract until 16/11/2027 or secondment for internal candidates (maternity Cover).

We are looking for a dynamic and values-driven Senior Service Manager to join our West London and West England Directorate. This is an exciting opportunity to lead a diverse portfolio of homelessness services spanning outreach, prevention, housing first and housing-led support and recovery-focused provision across Oxfordshire and Reading.

Working closely with the Regional Head, you will play a central role in the leadership of services across the region. You will provide strategic and operational oversight, support the development of managers and teams, strengthen relationships with commissioners and partners, and help identify opportunities to further expand and improve our services. You will act as a key member of the regional leadership team, supporting the delivery of directorate objectives and providing leadership across the region's homelessness response.

As the Senior Service Manager you will:

• Provide leadership across a portfolio of services, ensuring high-quality, safe and effective delivery.
• Support, coach and develop managers and teams to achieve excellent outcomes for clients.
• Work alongside the Regional Head to drive service development, innovation and continuous improvement.
• Build and maintain strong relationships with commissioners, local authorities, housing providers and wider partners.
• Lead on contract performance, quality assurance, compliance and financial oversight.
• Contribute to new business opportunities, service growth and tender development.
• Use insight, performance data and stakeholder feedback to improve services and outcomes.
• Champion client involvement, equality, diversity and inclusion across all areas of service delivery.
• In this post you will be required to travel across Oxfordshire and Reading to visit services, teams and partners. There will be opportunities for home working up to 3 days per week.

This role offers a unique opportunity to work alongside the Regional Head in shaping the future direction of services across Oxfordshire and Reading. You will contribute to business development activity, support service mobilisation and growth, lead on strategic partnerships, and help ensure that St Mungo's remains at the forefront of developing innovative responses to homelessness and rough sleeping in the region.

About You

Do you enjoy bringing people together, developing others and finding practical solutions to complex challenges? If this sounds like you, and you bring the below please apply:

• Strong leadership potential, sound operational judgement and the ability to build effective relationships.
• Experience of delivering services that support people experiencing homelessness, housing exclusion or other forms of social disadvantage.
• Experience of leading and developing people in complex operational environments.
• The ability to build credibility and influence with a wide range of stakeholders and partners.
• Experience of managing performance, quality, resources or service improvement activity.
• Strong communication, organisational and problem-solving skills.
• The ability to balance day-to-day operational demands with longer term strategic priorities.
• A commitment to equality, diversity, inclusion and meaningful client involvement.

You may already be operating at a senior level, or you may be looking for the opportunity to take the next step in your career. We welcome applications from people who have developed their experience through leading services, projects, programmes or teams and are ready for a broader leadership role.

Above all, you will be someone who can support others to succeed, work collaboratively across organisational boundaries and help shape services that enable people to move away from homelessness and rebuild lives.

Closing date: 10am on 15 September 2026

Interview and assessments on: 24 September 2026

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

About Us

What We Offer

Below are some of our key focus areas to improve both our candidate and colleague experience:

Want to find out more? Click here to visit our .

We offer a comprehensive package of benefits to our colleagues to ensure wellbeing remains a key priority. Maintaining a good work life balance can be tricky, but with family friendly policies, flexible and agile working options and an incremental annual leave allowance, we are committed to making sure you have the options available as and when you need them.

These include:

• Agile working model for suitable roles.
• Supportive flexitime and toil arrangements.
• 28 days annual leave rising to 31 after five years' service.
• Family friendly leave policies including - maternity, adoption and parental leave. Carers leave, and fertility treatment leave.
• Financial wellbeing platform offering loans, advances and saving options.
• Auto-enrolment to pension scheme after six months service with an employer contribution of 6%.
• Employee Assistance Programme and access to SmartHealth app - 24/7 GP appointments, health checks and nutrition advice.
• Cycle to Work scheme and interest free season ticket loans.
• Discount vouchers including gym, retail, food & drink, travel, electricals and more.

Want to find out more? Want to find out more?Click here to visit our Work For Us page.

At St Mungo’s we are committed to providing development opportunities for all our colleagues. We welcome people with a wide range of experiences and value transferable skills so that we can provide the best support for people experiencing homelessness. That’s why we have a robust induction, training and development programme that supports colleagues throughout their career at St Mungo’s.

These include:

• Highly praised internal training courses and access to external learning to build your skills and meet your professional development goals.
• Steps into Management programme to support colleague progression.
• Commitment to continued professional development with access to career development forums, internal mentoring and internal secondment opportunities.

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

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