Complex Hub Team Lead — Homelessness & Housing Solutions

WMJobs; Oldbury; On-site; GBP 42,000 - 62,000; Full time

Job summary

Sandwell Metropolitan Borough Council is seeking a Complex Hub Team Leader to lead a team of Complex Case Officers, delivering high‑quality housing advice and homelessness prevention for adults at risk. You will guide complex decisions, coordinate multi‑agency support, and drive performance in safeguarding and outcomes.

The role involves supervising staff, developing partnerships with health, social care and housing partners, and leading case conferences to secure safe, sustainable accommodation

Qualifications

• Experience working in homelessness or housing support services.
• Experience leading and supervising teams.
• Ability to work with customers with multiple complex needs and vulnerabilities.

Responsibilities

• Lead and motivate a team delivering intensive support to clients who are homeless or at risk of homelessness.
• Provide guidance on complex cases and oversee multi-agency interventions.
• Organise multi-agency meetings and coordinate prevention and accommodation strategies.

Skills

Team leadership

Homelessness services

Partnership working

Education

GCSE English and Maths

Job description

Sandwell Metropolitan Borough Council is seeking a Complex Hub Team Leader to lead a team of Complex Case Officers, delivering high‑quality housing advice and homelessness prevention for adults at risk. You will guide complex decisions, coordinate multi‑agency support, and drive performance in safeguarding and outcomes.

The role involves supervising staff, developing partnerships with health, social care and housing partners, and leading case conferences to secure safe, sustainable accommodation