Complex Customer Enquiries Specialist — Remote/Hybrid

Vertage Inc.; Coventry; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Vertage Inc. is recruiting a customer service specialist to handle complex enquiries related to general scheme information and account-based queries across back office and front office operations in the UK.

The role requires clear communication and strict adherence to policies while liaising with third-party agencies as needed. The initial assignment starts 9 November for 12 weeks, office-based for 4–6 weeks (9 November to at least 11 December, potentially up to 22 December), then transition to

Qualifications

• Strong reading and comprehension skills.
• Excellent written communication and letter-writing ability.
• Ability to follow detailed business rules and interpret complex information.
• Ability to complete thorough investigations.
• Ability to adapt and change to working on different workstreams.

Responsibilities

• Handle customer enquiries about general scheme information and account-based queries across back office and front office.
• Provide clear, concise responses to customer correspondence in a timely manner.
• Adhere to all policies, processes and business rules to ensure accurate work items and responses.
• Liaise with 3rd party agencies when required.
• Work in a target-driven environment with quality and productivity targets.

Skills

Reading & comprehension

Written communication

Rule interpretation

Investigations

Adaptability

Job description

Vertage Inc. is recruiting a customer service specialist to handle complex enquiries related to general scheme information and account-based queries across back office and front office operations in the UK.

The role requires clear communication and strict adherence to policies while liaising with third-party agencies as needed. The initial assignment starts 9 November for 12 weeks, office-based for 4–6 weeks (9 November to at least 11 December, potentially up to 22 December), then transition to