FCA-Ready Inbound Customer Service Advisor (Hybrid)

Vertage Inc.; Manchester; On-site; GBP 23,000 - 31,000; Full time

Job summary

Vertage Inc. in Manchester is recruiting multiple Customer Service Advisor roles within a busy FCA-regulated contact centre. You will handle inbound calls, assist with account updates and payments, and ensure GDPR compliance while delivering high-quality customer care.

Training lasts three months in-office, followed by a hybrid pattern (two days in office, three at home). Fluency in communication and a proactive approach are valued.

Qualifications

• Experience in FCA-regulated environments
• Strong GDPR and customer protection knowledge
• Excellent communication and customer service skills
• Ability to handle sensitive conversations empathetically
• Attention to detail and compliance awareness

Responsibilities

• Manage inbound customer calls and enquiries
• Assist customers with account and personal detail updates
• Process customer payments accurately
• Handle general service-related queries
• Maintain GDPR and customer protection compliance
• Identify opportunities to guide customers to suitable solutions
• Upsell/cross-sell while achieving positive outcomes

Job description

Vertage Inc. in Manchester is recruiting multiple Customer Service Advisor roles within a busy FCA-regulated contact centre. You will handle inbound calls, assist with account updates and payments, and ensure GDPR compliance while delivering high-quality customer care.

Training lasts three months in-office, followed by a hybrid pattern (two days in office, three at home). Fluency in communication and a proactive approach are valued.