Complaints Admin Assistant - Complaints

NHS National Services Scotland; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

An exciting opportunity to join the NHS Greater Glasgow and Clyde's Complaints Department as an Administrative Support Officer. The role involves delivering high-quality service and comprehensive administrative support, requiring strong communication, organizational skills, and the ability to handle sensitive situations with kindness and discretion.

Benefits

Supportive work environment

Commitment to diversity and inclusion

Forces Friendly Employer

Qualifications

• Strong communication and interpersonal skills required.
• Good telephone, secretarial, and computer skills needed.
• Experience in an office environment is essential.

Responsibilities

• Provide comprehensive administrative support to the Complaints Team.
• Daily communication with patients, relatives, and clinical staff.
• Act as a point of contact for distressed complainants.

Skills

Communication

Interpersonal Skills

Organizational Skills

Time Management

Telephone Skills

Secretarial Skills

Computer Skills

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, extending to 2.2 million when regional and national services are included.

This is a fixed-term, full-time post lasting 6 months.

The shift pattern is Monday to Friday.

This is an exciting opportunity to join the NHS Greater Glasgow and Clyde Complaints Department, delivering compassionate, high-quality service to patients and relatives who have made complaints.

We are seeking an individual to provide comprehensive administrative support to our Complaints Team at Stobhill Hospital. The role is ideal for someone with strong communication and interpersonal skills. The post holder will often be the first point of contact for distressed or upset complainants, so kindness, discretion, and tact are essential.

Applicants should have good all-round telephone, secretarial, and computer skills, along with experience working in an office environment. Strong organizational and time management skills are also important to ensure efficient service delivery.

The role involves daily communication with patients, relatives, Complaints Managers, Senior Managers, Directors, and clinical staff across NHS Greater Glasgow and Clyde.

Informal contact: Jordan Paterson, Complaints Officer, 0141 201 4500, [e-mail]

Details on how to contact the Recruitment Service can be found in the Candidate Information Packs.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde cannot provide Certificates of Sponsorship (CoS).

Due to high interest, the application closing date may be brought forward. Please complete your application promptly once started.

NHS Greater Glasgow and Clyde promotes diversity and encourages applications from all community sections. We are committed to inclusion and proud of our diverse workforce.

By signing the Armed Forces Covenant, NHSGGC commits to being a Forces Friendly Employer, supporting applications from the Armed Forces Community and recognizing military skills and experience.

Applicants must provide genuine responses to all questions. The use of AI, automated tools, or third-party assistance to generate or significantly alter responses is discouraged. By applying, you confirm that your answers are your own and accurately reflect your skills and experience. Non-compliance may result in application withdrawal.

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