House Host

edyn Limited; Scotland; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading company in hospitality is seeking a key member for their reception team. You will create welcoming experiences for guests, manage reservations, and support the management team. Ideal candidates will have strong customer service skills and a knack for sales, ensuring guests feel at home during their stay.

Qualifications

• Experience in a customer-facing role.
• Strong grasp of spoken and written English.
• Confidence using IT systems and software.

Responsibilities

• Creating memorable experiences for guests.
• Managing reservations and queries online, by email, and in person.
• Identifying upselling opportunities.

Skills

Customer service

Sales ability

Attention to detail

Decision-making

Communication

Tools

Microsoft Office

Job description

The role...

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that...).

What it looks like...

1. Creating tell-your-mates experiences that make guests want to keep coming back
2. Being an authority on local goings-on and inspiring guests with new ideas
3. Being a friendly face and go-to person for guests, contractors, and visitors
4. Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
5. Being empowered to use your initiative when dealing with guest complaints or operational challenges
6. Being an active member of the team in meetings and development sessions
7. Supporting the management team in ensuring our apartments stay looking fresh
8. Liaising with contractors and suppliers
9. Being happy working both on your own and as part of a team
10. Taking payments and reconciling the books at the end of the day
11. Actively looking for opportunities to grow revenue and occupancy
12. Identifying upselling opportunities

What you will need...

1. Experience in a customer-facing role
2. Intuitive customer service
3. Natural influencing skills with a knack for managing expectations
4. Proven sales ability
5. Reliable decision-making
6. Confidence to act quickly and take smart risks based on insight
7. Strong grasp of spoken and written English
8. Impeccable attention to detail
9. Confidence using IT systems and software (including Microsoft Office)