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Head Host

LOCKE

City of Edinburgh

On-site

GBP 25,000 - 35,000

Full time

2 days ago

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Job summary

LOCKE is seeking a Head Host to manage daily operations at their Edinburgh aparthotel. The ideal candidate will have a passion for hospitality, strong leadership skills, and a knack for creating exceptional guest experiences. This full-time role involves overseeing a team, handling guest feedback, and ensuring the Locke brand is upheld.

Qualifications

Experience in hospitality and customer service is essential.
Strong communication skills and attention to detail required.
Ability to manage and coach a team effectively.

Responsibilities

Support day-to-day management of the aparthotel.
Create memorable experiences for guests.
Supervise and coach the Day House Host team.

Skills

Customer service

Problem solving

Time management

Communication

Team management

Education

Hospitality experience

Tools

Microsoft Office

LOCKE Edinburgh, Scotland, United Kingdom

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LOCKE Edinburgh, Scotland, United Kingdom

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The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?

Job Description

The role...

Are you a hospitality nerd? A customer-focused host with unbelievable multi-tasking abilities? Do you get energy from developing a happy, motivated team?

As the sole Head Host, you’ll report directly to the Assistant General Manager and play a key role in supporting the day-to-day management of a Locke aparthotel. You’ll have a strong understanding of how to maintain and enrich the Locke brand, epic people management and a natural flair for delivering service that makes clients rave about their stay (and want to come back).

What It Looks Like...........

Creating tell-your-mates experiences that make guests want to keep coming back
Being ‘in the know’ on local goings-on and inspiring guests with new ideas
Acknowledging and acting on guest reviews in a way that shows Locke cares
Handling complaints with a can-do attitude
A systems specialist; resolving payment queries and system errors like the smooth operator you are
Supervising and coaching the Day House Host team and empowering them to do all these things, too
Regularly stepping in for on-call duty
Delegating effectively to keep things running like clockwork
Actively looking for opportunities to grow revenue and occupancy
Helping to organise and deliver events that promote the Locke brand
Identifying upselling opportunities and helping your team do the same

What You Will Need..........

Love for hosting communities and creating thoughtful spaces
Human-led coaching skills
Hospitality experience
Intuitive customer service
Analytical brain built for problem solving
Strategic thinking and decision-making
Confidence to act quickly and take smart risks based on insight
Strong grasp of spoken and written English
Next-level communication
Impeccable attention to detail
Rock-solid time management
Flexibility and a habit of thinking outside the box
Confidence using IT systems and software (including Microsoft Office)

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Design, Art/Creative, and Information Technology
Industries
Food and Beverage Services and Food and Beverage Manufacturing

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