Complaints Admin Assistant - Complaints

NHS Scotland; Glasgow; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join NHS Greater Glasgow and Clyde as an administrative support in the Complaints Department, dedicated to providing compassionate assistance to patients and families. This full-time, fixed-term role requires strong communication and organizational skills for effective service delivery.

Qualifications

• Strong communication and interpersonal skills essential.
• Good telephone, secretarial, and computer skills required.
• Strong organizational and time management abilities crucial.

Responsibilities

• Provide comprehensive administrative support to the Complaints Team.
• Daily communication with patients, relatives, and NHS staff.
• Act as the first point of contact for complainants.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Telephone skills

Secretarial skills

Computer skills

Job description

NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK, employing around 40,000 staff across a wide range of clinical and non-clinical roles. We provide acute hospital, primary, community, and mental health services to a population of over 1.15 million, expanding to 2.2 million with regional and national services.

This is a fixed-term, full-time position for 6 months, with a Monday to Friday shift pattern.

Join the NHS Greater Glasgow and Clyde Complaints Department to deliver compassionate, high-quality service to patients and relatives who have had cause to complain.

We seek an individual to provide comprehensive administrative support to our Complaints Team at Stobhill Hospital. This role is ideal for someone with strong communication and interpersonal skills. As the first point of contact for complainants, often distressed or upset, kindness, discretion, and tact are essential.

The candidate must possess good telephone, secretarial, and computer skills, along with office experience. Strong organizational and time management abilities are crucial to ensure efficient service delivery.

The role involves daily communication with patients, relatives, Complaints Managers, Senior Managers, Directors, and clinical staff across NHS Greater Glasgow and Clyde.

Informal contact: Jordan Paterson, Complaints Officer, 0141 201 4500, [e-mail]

Details on how to contact the Recruitment Service are available within the Candidate Information Packs.

This role does not meet the eligibility criteria for sponsorship, as NHS Greater Glasgow and Clyde cannot provide Certificates of Sponsorship (CoS).

Due to high response levels, the position may close before the advertised deadline. Applicants are encouraged to complete their application promptly.

NHS Greater Glasgow and Clyde promotes diversity and inclusion and encourages applications from all community sections. We are committed to being a Forces Friendly Employer, recognizing military skills and experience.

Applicants should provide authentic responses to all questions, confirming that answers reflect their own work and are not solely AI-generated or assisted. Non-compliance may result in application withdrawal.

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