Head Host

edyn Limited; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Head Host for their Locke aparthotel in Edinburgh. This role involves managing a team to deliver exceptional guest experiences and enhance the Locke brand. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to create a welcoming environment. Responsibilities include supervising staff, handling guest feedback, and organizing events to drive guest satisfaction and loyalty.

Qualifications

• Passion for hosting communities and creating thoughtful spaces.
• Intuitive customer service skills and coaching skills focused on human development.
• Analytical mindset for problem-solving and strategic thinking.

Responsibilities

• Creating memorable experiences that encourage guests to return.
• Supervising, coaching, and empowering the Day House Host team.
• Organising and delivering events to promote the Locke brand.

Skills

Customer service

Coaching

Problem-solving

Time management

Communication

Attention to detail

Flexibility

Innovative thinking

Education

Experience in hospitality

Tools

Microsoft Office

Job description

The role...

Are you a hospitality enthusiast? A customer-focused host with exceptional multi-tasking skills? Do you thrive on developing a happy, motivated team?

As the Head Host, reporting directly to the Assistant General Manager, you'll play a key role in supporting the daily management of a Locke aparthotel. You should have a strong understanding of maintaining and enhancing the Locke brand, excel in people management, and have a natural talent for delivering outstanding service that encourages guests to rave about their stay and return.

What it looks like...

• Creating memorable experiences that encourage guests to return
• Staying informed about local events and inspiring guests with new ideas
• Responding to guest reviews in a caring and professional manner
• Handling complaints with a positive attitude
• Resolving payment queries and system errors efficiently
• Supervising, coaching, and empowering the Day House Host team
• Participating in on-call duties regularly
• Delegating tasks effectively to ensure smooth operations
• Seeking opportunities to increase revenue and occupancy
• Organising and delivering events to promote the Locke brand
• Identifying and encouraging upselling opportunities within your team

What you will need...

• A passion for hosting communities and creating thoughtful spaces
• Coaching skills focused on human development
• Experience in hospitality
• Intuitive customer service skills
• An analytical mindset for problem-solving
• Strategic thinking and sound decision-making abilities
• Confidence to act swiftly and take informed risks
• Excellent spoken and written English skills
• Superior communication skills
• Attention to detail
• Strong time management skills
• Flexibility and innovative thinking
• Proficiency with IT systems and software, including Microsoft Office