Property Management Assistant

Awaze Vacation Rentals Ltd; Scotland; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Property Management Assistant to join their dynamic team on the Isle of Arran. This exciting role involves managing maintenance and cleanliness for numerous properties, ensuring a high standard of service for homeowners and guests alike. You'll coordinate with contractors, handle customer inquiries, and assist with property checks, all while enjoying the perks of working for Europe's largest managed holiday rental company. With a focus on equal opportunities and a diverse workplace, this position offers a fantastic chance to develop your career in a vibrant environment.

Benefits

25 days holiday plus bank holidays

Travel discounts for team members

Access to Perkbox benefits

Development and progression opportunities

Confidential helpline access

Long service rewards

Refer a friend bonuses

Qualifications

• Strong communication and organizational skills are essential.
• Experience in customer service and property management is a plus.

Responsibilities

• Manage maintenance and cleanliness for over 50 properties.
• Liaise with owners and contractors on property issues.
• Assist with guest preparation and respond to inquiries.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem-Solving

Education

High School Diploma

Relevant Experience in Property Management

Job description

Job Details: Property Management Assistant

Description: We’ve got an incredibly exciting, new opportunity for a Property Management Assistant to join our regional team on the Isle of Arran. A role that would see you providing an essential service to our homeowners; our managed service takes the stress away from letting out a holiday home, as we take care of cleaning, maintenance, check in – you name it, we’ll simplify the process and take the pressure away.

The Role & Responsibilities:

1. Manage and co-ordinate maintenance and cleanliness jobs for over 50 properties.
2. Communicate within the team on all maintenance and property management issues.
3. Liaise with owners on all jobs and issues relating to the property and organise contractors to ensure all maintenance is up to date.
4. Responsible for the co-ordination and completion of the annual maintenance tasks - property safety audits, boiler servicing, and Landlords Gas Safety Certificates.
5. Responsible for the monthly check on oil and gas levels for properties and arrange delivery where necessary.
6. Carry out quality checks for general standard and upkeep and housekeeping standards.
7. Assist with weekly property checks for Property check only houses and assist with the fortnightly winter checks on managed properties (Nov – March).
8. Assist in taking sales calls and dealing with email enquiries, with a high level of customer service.
9. Deal efficiently with customer concerns/complaints, liaising with owners where necessary.

General Office Duties and Priorities:

1. Respond to emails in a timely and professional manner.
2. Assist with weekly guest preparation where required – collating arrival information.
3. Completion of internal and third-party invoicing.

We offer a competitive salary and we’re all about holidays, so we practice what we preach and offer some great travel discounts. Other benefits include:

1. 25 days holiday plus bank holidays pro-rata.
2. A range of amazing travel benefits for team members, friends, and family after passing your probation period.
3. Access to Perkbox – offering you access to a range of benefits from free monthly treats to shopping discounts from top brands.
4. Development and internal progression opportunities in Europe’s largest managed holiday rental company.
5. Access to SafeCall – a confidential, anonymous helpline for a range of topics.
6. Long service rewards and refer a friend bonuses.

What else do you need to know?

We believe in equal opportunities and aim to create a team that is representative of our society, knowing that embracing differences enhances the capabilities of our business and makes for a happy place to work. We are proud to recognise and celebrate that we have a diverse culture where employees are accepted for who they are, regardless of age, gender, ethnicity, sexual orientation, religion, or ability.

Awaze is Europe’s largest manager of holiday rental properties, with 110,000 units under management. Our purpose is simple – to delight owners and guests. The business operates a number of leading consumer brands including Cottages.com, Novasol, and Hoseasons, with 6 million people staying in one of our properties in 2023.