Front Office Officer

Young Women's Christian Association of Singapore; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading organization in Glasgow is seeking a dynamic Front Office team member to deliver exceptional customer service. The role involves greeting guests, managing reservations, and ensuring guest satisfaction. Ideal candidates should have at least one year of experience in front desk service and possess strong communication skills. Join a supportive team that values service, commitment, and personal development.

Qualifications

• Minimum 1 year of experience in front desk service.
• Good verbal and written communication skills.
• Willingness to learn and work as a team player.

Responsibilities

• Meet and greet guests to ensure a superb customer experience.
• Administer room bookings and ensure accurate billing processes.
• Resolve guest complaints quickly and maintain high quality service.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

O Level or Higher NITEC in Hospitality Operations

Job description

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

Key Responsibilities:

· Undertake Front of House duties, including meeting, greeting, and attending to the needs of guests to ensure a superb customer service experience.

· Administer all routes of Reservations to ensure that room bookings are made and recorded accurately.

· Ensure Room Keys are distributed to the guests assigned to the respective rooms.

· Familiar the categories, position, capacity and furnishing of every room in the premises.

· Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service.

· Responsible for accurate and efficient accounts and billing processes.

· Undertake general office duties, including correspondence, emails, filing and switchboard.

· Handles all incoming and outgoing mails, faxes and messages for the guests.

· Consult and report to Supervisor on duty on unusual occurrence.

· To perform any other duties directed by the Supervisor from time to time.

Key Requirements:

· Minimum O Level or Higher NITEC in Hospitality Operations preferred.

· Minimum 1 years of experience preferably in the front desk service.

· A team player and willing to learn.

· Able to perform shift work.

· Good verbal and written communication skills.

· Good customer service skill.

We emphasize on a work culture of service, commitment, compassion, respect and team work and developing each individual to his/her fullest potentials. You can look forward to a stable and exciting career with us that is rewarding, meaningful and enjoyable.