Complaint Officer

Abri View All Jobs; Eastleigh; Hybrid; GBP 25,000 - 34,000; Full time

Job summary

Abri is seeking a Complaint Officer on a 12-month contract to guide customers through the complaint process, acknowledge and investigate cases, and reach a fair outcome. You will talk confidently with customers, stakeholders and colleagues at all levels.

Based in Bracknell, you will be in the office a minimum of three days per week, with the remaining two days allowed to work from another Abri site, a cafe, or from home in a hybrid pattern.

Job description

We're looking a new Complaint Officer to join our team for 12 months where you'll deliver an exceptional experience for our customers by guiding them through the complaint handling process, acknowledging and investigating their case and reaching a fair outcome. If you're confident talking with customers, stakeholders and colleagues at all levels and experienced in investigating complaints and finding creative solutions all while ensuring the customer's kept in the loop, this could be the role for you. You'll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers. You'll be working from our Bracknell office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home. Abri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England. We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms? We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.

• We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
• We're investing in our communities, to address local issues and create opportunities for everyone