Hybrid Complaint Resolution Specialist

Abri; Bracknell; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Abri in Bracknell is seeking a Complaint Officer to guide customers through the complaint handling process, acknowledge and investigate cases, and reach fair outcomes. You will act as an ambassador for Abri, championing our customer-first approach and keeping customers updated throughout the journey.

You'll work from Bracknell office a minimum of three days per week to connect with colleagues, with the remaining days flexible from home or another location.

Job description

Abri in Bracknell is seeking a Complaint Officer to guide customers through the complaint handling process, acknowledge and investigate cases, and reach fair outcomes. You will act as an ambassador for Abri, championing our customer-first approach and keeping customers updated throughout the journey.

You'll work from Bracknell office a minimum of three days per week to connect with colleagues, with the remaining days flexible from home or another location.